Support Specialist

Concentrix Corporation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Apply-USA in New York is seeking a Support Specialist with 5+ years of experience in support roles. You will leverage strong communication skills, active listening, and conflict resolution to help clients and colleagues.

You will work both independently and within a team, contribute to process improvements, and ensure adherence to company policies and procedures.

This role offers the opportunity to impact customer experience and collaborate across departments.

Qualifications

• 5+ years of experience in a Support Specialist or similar role.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Contributing to a positive and productive team environment.
• Supporting process improvements where opportunities are identified.
• Following all relevant company policies and procedures.

Skills

Active Listening

Conflict Resolution

Multi-tasking

Strong communication

Job description

We're looking for a Support Specialist who meets the following requirements:

• 5+ years of experience in a Support Specialist role or similar.
• Working knowledge of Active Listening, Conflict Resolution, Multi-tasking.
• Comfortable working as part of a team as well as independently.
• Strong communication skills, both written and verbal.

In this role, you'll typically be responsible for:

• Contributing to a positive and productive team environment.
• Supporting process improvements where opportunities are identified.
• Following all relevant company policies and procedures.