Support Specialist

Immediate; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Full-time and part-time roles}\u00a0{?

Medical, dental, and vision insurance

401(k) retirement plan

On-demand access to your earned pay

Job summary

Immediate in Birmingham, AL is seeking a customer success specialist to provide fast, accurate support via phone, chat, and ticketing systems. You will troubleshoot technical issues, guide customers through solutions, and document interactions.

The role offers full-time or part-time shifts, with a focus on customer-first service and collaboration with the team to meet performance goals.

Qualifications

• 2+ years in a customer success or support role.
• Experience using customer support platforms (e.g., Zendesk, Intercom, etc.).
• Strong technical troubleshooting and software navigation skills.
• Clear and pleasant phone demeanor with active listening abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in Google Workspace (Docs, Sheets, etc.).
• Able to work independently and manage multiple priorities.
• Detail-oriented, adaptable, and calm under pressure.
• Customer-first mindset with a proactive problem-solving approach.
• Must pass a background check.

Responsibilities

• Provide fast, accurate, and helpful support via phone, chat, and support software.
• Troubleshoot technical issues and guide customers through solutions.
• Follow established support procedures and policies to ensure consistency.
• Direct users to self-service tools and resources when appropriate.
• Accurately document all customer interactions.
• Meet individual and team performance goals.

Skills

Customer support

Troubleshooting

Communication

Time management

Active listening

Tools

Zendesk

Intercom

Google Workspace

Job description

Responsibilities

• Provide fast, accurate, and helpful support via phone, chat, and support software
• Troubleshoot technical issues and guide customers through solutions
• Follow established support procedures and policies to ensure consistency
• Direct users to self-service tools and resources when appropriate
• Accurately document all customer interactions
• Meet individual and team performance goals

Requirements

• 2+ years in a customer success or support role
• Experience using customer support platforms (e.g., Zendesk, Intercom, etc.)
• Strong technical troubleshooting and software navigation skills
• Clear and pleasant phone demeanor with active listening abilities
• Excellent interpersonal, written, and verbal communication skills
• Proficient in Google Workspace (Docs, Sheets, etc.)
• Able to work independently and manage multiple priorities
• Detail-oriented, adaptable, and calm under pressure
• Customer-first mindset with a proactive problem-solving approach
• Must pass a background check

Benefits

• Full-time and part-time roles available (daytime, evening, and weekend shifts)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• On-demand access to your earned pay with Immediate