Support Specialist

VitalBeing, Inc.; Florida; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation with equity participation

Comprehensive health, dental, and vision coverage

Professional development and certification budget

Job summary

Vitalbeinginc is seeking a Support Specialist to be a key link between their technology platform and clients. This role involves managing business-critical systems including CRM and billing platforms, and enhancing operational efficiency through analytics and reporting. Candidates should possess extensive experience in production support and telecom processes, and the position offers a flexible remote-first environment and competitive compensation.

Join Vitalbeinginc to contribute to AI-driven healthcare innovations.

Qualifications

• Extensive experience in production support or technology operations roles.
• Strong background in Telecom Billing and Order-to-Cash lifecycle.
• Excellent communication skills and ability to mentor cross-functional teams.

Responsibilities

• Manage and support CRM and billing systems.
• Analyze business processes and implement improvements.
• Build and maintain API-driven integrations across systems.
• Design actionable reports and dashboards for decision-making.
• Triage and resolve production support issues.

Skills

Production support experience

Business systems analysis

Telecom Billing

API-driven integrations

Reporting tools like Power BI

Tools

ServiceNow

Power BI

Job description

Operations & Support Remote / Florida Full-time / Part-time (Flexible) Posted Mar 10, 2026 Mid-Senior

About the Role

VitalBeing is seeking a Support Specialist to serve as a critical link between our technology platform and the teams and clients who depend on it. In this role, you will manage, support, and continuously improve business systems, ensuring seamless operations across CRM, billing, and downstream integrations. You will leverage your expertise in analytics, process improvement, and system support to deliver measurable impact, while mentoring cross-functional teams and driving adoption of best practices. This is an opportunity to apply deep production support experience in a mission-driven organization at the intersection of AI and healthcare.

Responsibilities

• Manage and support business-critical systems including CRM, billing platforms, and order management workflows to ensure uninterrupted service delivery
• Analyze and optimize end-to-end business processes across the Order-to-Cash lifecycle, identifying bottlenecks and implementing data-driven improvements
• Build and maintain integrations across enterprise systems using API-driven approaches, ensuring data consistency and operational efficiency
• Design and deliver actionable reports and dashboards using tools such as Power BI and enterprise reporting software to support strategic decision-making
• Triage, diagnose, and resolve production support issues using ServiceNow and related incident management platforms, maintaining high service-level standards
• Collaborate with product, engineering, and client-facing teams to translate complex business problems into clear requirements and scalable solutions
• Mentor and guide cross-functional team members on system best practices, support workflows, and analytics methodologies
• Continuously evaluate emerging tools and technologies to enhance support operations and client satisfaction

Preferred Qualifications

• Extensive experience in production support, business systems analysis, or technology operations roles
• Strong background in Telecom Billing, Order-to-Cash lifecycle, or Salesforce Order Management
• Proficiency with ServiceNow, software support methodologies, and system integration practices
• Hands-on experience with reporting and analytics tools such as Power BI and enterprise reporting software
• Demonstrated ability to manage API-driven integrations across CRM, billing, and downstream systems
• Excellent communication skills with a track record of mentoring and guiding cross-functional teams
• Proven ability to translate complex business challenges into actionable insights and data-driven strategies
• Experience in telecom, public sector, healthcare, or enterprise client environments preferred

What We Offer

• Competitive compensation with equity participation
• Comprehensive health, dental, and vision coverage
• Flexible remote-first work environment
• Professional development and certification budget
• Opportunity to drive meaningful impact in AI-powered healthcare

Ready to Shape the Future of AI in Healthcare?

Drive technology-enabled transformation and process optimization across VitalBeing's platform, translating complex business challenges into actionable insights and data-driven strategies that improve performance and client outcomes.