SERVICE TECHNICIAN (FULL TIME)

Compass Group USA; Middlesex (NJ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Referral Bonus

Job summary

Compass Group USA's Canteen unit is hiring a full-time Service Technician in Middlesex, NJ to install, service, and repair coffee and water equipment at client locations. The schedule is Monday–Friday, 7:00 am to 3:30 pm, with an expected focus on preventive maintenance and rapid troubleshooting.

You will diagnose malfunctions, advise customers on best configurations, maintain records, and ensure safety and quality standards. The role offers benefits and internal referral incentives.

Qualifications

• Previous technical and customer service experience preferred.

Responsibilities

• Install, maintain, and repair coffee and water equipment to ensure optimal performance.
• Diagnose and troubleshoot equipment malfunctions, identifying and resolving issues efficiently.
• Advise customers on preventive maintenance practices and equipment configurations to maximize performance.
• Ensure all equipment repairs and maintenance meet established quality and operational standards.
• Deliver excellent customer service by answering questions and providing guidance on proper equipment operation and usage.
• Maintain accurate and up-to-date records of service activities, repairs, and customer interactions.
• Address customer concerns and resolve service-related issues in a timely and professional manner.
• Adhere to all applicable health and safety regulations, company policies, and established procedures.

Skills

Technical experience

Customer service experience

Job description

• We are hiring immediately for a full time SERVICE TECHNICIAN position.
• Location: Coffee Distributing Corp - 201 Egel Avenue, Middlesex, NJ 08846. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday; 7:00 am to 3:30 pm. Further details upon interview.
• Requirement: Previous technical and customer service experience preferred.
• Pay Range: $24.00per hour to$26.00per hour.
• Additional Job Duties & Responsibilities:

  • Install, maintain, and repair coffee and water equipment to ensure optimal performance.

  • Diagnose and troubleshoot equipment malfunctions, identifying and resolving issues efficiently.

  • Advise customers on preventive maintenance practices and equipment configurations to maximize performance.

  • Ensure all equipment repairs and maintenance meet established quality and operational standards.

  • Deliver excellent customer service by answering questions and providing guidance on proper equipment operation and usage.

  • Maintain accurate and up-to-date records of service activities, repairs, and customer interactions.

  • Address customer concerns and resolve service-related issues in a timely and professional manner.

  • Adhere to all applicable health and safety regulations, company policies, and established procedures.
    *Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Summary: Repairs, maintains and assists in the installation of vending machines and equipment.
Essential Duties and Responsibilities:

• Responds to dispatch calls for machine repairs using company-owned vehicle.
• Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
• Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
• Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
• Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
• Prepares machines for installation at accounts; assists in installations and removals.
• Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
• Performs other duties as assigned.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:

• Retirement Plan,
• Associate Shopping Program,
• Health and Wellness Programs,
• Discount Marketplace,
• Identity Theft Protection,
• Pet Insurance,
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical,
• Dental,
• Vision,
• Life Insurance/AD,
• Disability Insurance,
• Commuter Benefits,
• Employee Assistance Program,
• Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.