Support Services Technician Hospitality Trainer

spectrumhealth; Grand Rapids (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

Corewell Health is seeking a Support Services Technician Hospitality Trainer to train staff across Environmental Services, Nutrition Services, Patient Transport, and Supply Chain at the Butterworth Hospital site in Grand Rapids. The role supports two or more locations and reports to department leadership.

Responsibilities include providing ongoing instruction, leading during uplines absence, and ensuring adherence to safety, quality and customer service standards within 20 weekly hours and an

Qualifications

• High School Diploma or equivalent required.
• Six months of relevant experience or related tasks included in job profile.
• Preferred: one year of relevant experience and leadership experience.
• Certifications in health, safety or nutrition-related areas are preferred.

Responsibilities

• Train and mentor new and existing Support Services staff on department procedures, quality, safety, and customer service standards.
• Provide training across Environmental Services, Nutrition Services, Patient Transport, and Supply Chain as assigned by leadership.
• Act as team lead during uplines absence and coordinate work assignments and quality inspections.
• Ensure services comply with state/federal regulations and hospital policies.

Skills

Customer service

Leadership experience

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

CRT-Basic Life Support (BLS) - AHA

CRT-Basic Life Support (BLS) - ARC

CRT-Health Care Environmental Services Technician (CHEST)

CRT-ServSafe Manager

CRT-ServSafe Allergen

CRT-ServSafe Handler

Job description

Support Services Technician Hospitality Trainer

1:30 p.m. - 10:00 p.m.

20 Hours per week

Job Summary

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling.

These Team members maintain shift accountability for support services team member job duties in a cost effective and efficient manner and provides training to new and existing Support Services staff on the department procedures and expectations, and all departmental quality, safety, and customer service standards and expectations.

Essential Functions

• Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents, including greeting and assisting in hospital navigation.
• This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
• Completes special projects as assigned, with specific direction.
• Provides training and ongoing instruction to new and existing Support Services staff.
• Acts as team lead during uplines absence and reports work-related issues to upline.
• Assigns, coordinates, inspects employee work assignments, and completes quality assurance inspections.
• Ensure that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Navigate between campus locations to support needed operations

Qualifications

Required

• High School Diploma or equivalent
• 6 months of relevant experience Included job profile tasks and/or other related experience

Preferred

• 1 year of relevant experience Customer service and/or other related experience Preferred
• 6 months of relevant experience Leadership Experience
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days OR
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids

Department Name

Nutrition Hospitality Technician Pilot - Grand Rapids Hosp

Employment Type

Part time

Shift

Evening (United States of America)

Weekly Scheduled Hours

20

Hours of Work

1:30 p.m. - 10:00 p.m.

Days Worked

Variable Days

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the esse