Support Services Specialist - Coastal Healthcare

Lincoln County, OR; Oregon; On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with 11% County contribution

Health Savings Account (HSA)

County paid Life Insurance

Employee Assistance Programs (EAP)

Job summary

Lincoln County's Coastal Healthcare clinics are seeking a Support Services Specialist to be the first contact for clients, caregivers, and staff, handling phone and in-person inquiries while scheduling appointments and verifying insurance. This role supports financial health by ensuring proper data entry, and by providing high-quality customer service to staff and the public.

The position requires 2–3 years of customer service experience, a high school diploma or GED, and basic knowledge of

Qualifications

• Two-Three years customer service background with progressively responsible clerical experience.
• High School Diploma / GED.
• Basic knowledge of billing and payment principles.
• Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.

Responsibilities

• Serve as receptionist and front office support.
• Schedule appointments and maintains schedules.
• Answer the phone and manage multi-line system.
• Act as first point of contact for clients, caregivers and family.
• Receive and relay messages to staff.
• Assess and respond to emergencies and non-emergency situations.
• Show tact and diplomacy in challenging situations.

Skills

Customer service

Data entry

Phone etiquette

Communication skills

Education

High School Diploma or GED

Typing / basic computer courses

Tools

Electronic Health Record (EHR)

Patient portals

Job description

Lincoln County's Coastal Healthcare clinics are looking for a Support Services Specialist to serve as the first point of contact for clients, caregivers, family, and partners presenting to Coastal Healthcare via phone or in person. This position provides crucial patient care services that support the financial health of Coastal Healthcare by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization. This role is vital in providing high quality customer service for internal and external interactions and communications, as well as preparing, retrieving and distributing clinic information to staff, clients and the public.

$22.46 - $25.27 per hour*

*Lincoln County follows Oregon Pay Equity laws in reviewing education and experience for wage offer.

Lincoln County offers a comprehensive benefits package including:

• Medical, Dental, & Vision Coverage
• 11% County contribution to 401(k)
• County funded Health Savings Account (HSA)
• $40,000 County Paid Life Insurance
• Employee Assistance Programs (EAP)

Yaquina Head Lighthouse

CUSTOMER SERVICE

• Serve as receptionist and front office support.
• Schedule appointments and maintains schedules.
• Answer the phone, transfers calls, and manages multi-line telephone system.
• Act as first point of contact for all clients, caregivers, and family.
• Receive and relays messages to appropriate staff.
• Assess and responds of emergency and non-emergency nature.
• Show tact and diplomacy in challenging or confrontational situations .

ADMINISTRATIVE

• Perform data entry in Electronic Health Record and other web-based patient portals.
• Prepare letters, reports, and correspondence.
• Perform basic office administrative tasks to support the department.
• Daily mail pick-up, drop-off, and distribution.
• Order and distributes office supplies.
• Monitor and utilize reports to ensure appropriate patient follow up.

FINANCIAL

• Provide information to patients, providers, and family about the financial resources and programs available.
• Collect and processes payments.
• Support staff, providers, and clients with account and billing questions.
• Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.
• Manage cash drawer bags and prepares deposits.

RECORDS

• Contact agencies for records.
• Processes records requests.
• Performs scanning to place documents into the EHR in compliance with policy and procedure.
• Uses electronic system to enter, edit, and retrieve client information.

SUPPORT SERVICES SPECIALIST FULL JOB DESCRIPTION

EDUCATION

High School Diploma / GED

Supplemented by courses in typing, computer data entry, computer software programs.

EXPERIENCE

Two-Three years customer service background with progressively responsible clerical experience.

Knowledge of/Ability to

• Healthcare office practices and procedures.
• Record keeping and reporting.
• Basic knowledge of billing and payment principles.
• Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.
• Provide high quality customer service that is respectful and promotes trust with all interactions.

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

For more information, please reach out to [e-mail]