Support Services Specialist - Coastal Healthcare

Lincoln County; Newport (OR); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

11% County contribution to 401(k)

Health Savings Account (HSA)

Life Insurance $40,000

Employee Assistance Programs (EAP)

Job summary

Lincoln County is seeking a Support Services Specialist in Newport, Oregon. The role covers reception, clerical support, data entry in the Electronic Health Record, and patient finance assistance.

Candidates should have a couple of years of customer service experience and a high school diploma or GED. Responsibilities include scheduling, handling calls, basic billing inquiries, and ensuring accurate record keeping.

Qualifications

• Two-three years of customer service background with progressively responsible clerical experience.
• High School Diploma or GED; typing/data entry courses.
• Basic knowledge of healthcare office practices, record keeping, and billing principles.

Responsibilities

• Serve as receptionist and front-office support.
• Perform data entry in EHR and patient portals.
• Process payments and answer billing questions.
• Maintain records and scan documents into the EHR.
• Manage daily mail, office supplies, and scheduling.

Skills

Customer service

Data entry

Phone system

Office administration

Education

High School Diploma / GED

Typing courses

Tools

Electronic Health Record (EHR)

Job description

Support Services Specialist

$22.46 - $25.27 per hour*

Lincoln County follows Oregon Pay Equity laws in reviewing education and experience for wage offer.

Lincoln County offers a comprehensive benefits package including:

• Medical, Dental, & Vision Coverage
• 11% County contribution to 401(k)
• County funded Health Savings Account (HSA)
• $40,000 County Paid Life Insurance
• Employee Assistance Programs (EAP)

Yaquina Head Lighthouse

Customer Service

• Serve as receptionist and front office support.
• Schedule appointments and maintains schedules.
• Answer the phone, transfers calls, and manages multi-line telephone system.
• Act as first point of contact for all clients, caregivers, and family.
• Receive and relays messages to appropriate staff.
• Assess and responds of emergency and non-emergency nature.
• Show tact and diplomacy in challenging or confrontational situations .

Administrative

• Perform data entry in Electronic Health Record and other web-based patient portals.
• Prepare letters, reports, and correspondence.
• Perform basic office administrative tasks to support the department.
• Daily mail pick-up, drop-off, and distribution.
• Order and distributes office supplies.
• Monitor and utilize reports to ensure appropriate patient follow up.

Financial

• Provide information to patients, providers, and family about the financial resources and programs available.
• Collect and processes payments.
• Support staff, providers, and clients with account and billing questions.
• Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.
• Manage cash drawer bags and prepares deposits.

Records

• Contact agencies for records.
• Processes records requests.
• Performs scanning to place documents into the EHR in compliance with policy and procedure.
• Uses electronic system to enter, edit, and retrieve client information.

Education

High School Diploma / GED

Supplemented by courses in typing, computer data entry, computer software programs.

Experience

Two-Three years customer service background with progressively responsible clerical experience.

Knowledge of/Ability to:

• Healthcare office practices and procedures.
• Record keeping and reporting.
• Basic knowledge of billing and payment principles.
• Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.
• Provide high quality customer service that is respectful and promotes trust with all interactions.

Reasonable Accommodations

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

For more information, please reach out to [e-mail]

Lincoln County, OR | Official Website

Health & Human Services | Lincoln County, OR

Coastal Healthcare - Primary Care | Lincoln County, OR