Support Services Specialist.

Veterans Benefits Administration; Winston-Salem (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bargaining Unit Position

Job summary

Veterans Benefits Administration is seeking a Support Services Specialist to manage space planning, property and fleet operations, and PIV administration. The role emphasizes coordination with security, procurement and facilities teams to ensure efficient support services across the organization.

The position requires experience in administrative management and a background in public administration. It offers standard federal benefits and situational telework options where applicable.

Qualifications

• Specialized experience in data gathering and evaluating administrative policies.
• Experience with office management and supporting services.
• Proven ability to coordinate with security, procurement and facilities.

Responsibilities

• Coordinate space planning and cubicle design to optimize office layout.
• Provide property management services including inventories and disposal.
• Document fleet utilization and maintenance; prepare required reports.
• Administer PIV system and related access control duties.

Skills

Data gathering

Process improvement

Office management

Communications

Education

Public administration graduate

Master's degree

Job description

Duties

Typical Duties Include, But Are Not Limited To

• Provides input for efficient utilization of space to include floor plans and design, ensuring proper cubicle design and required infrastructure.
• Provides property management services including facilities, trouble calls, conducting inventories, and disposing of excess property.
• Responsible for the day-to-day functions of the fleet management program by documenting authorized operators, scheduling utilization and maintenance and submitting required reports.
• Responsible for the administration of the Personal Identify Verification (PIV) system, ensures proper issuance of PIV cards and manages administration roles. Acts as the PIV liaison as required.
• Provide forms and publication services which consists of printing, reproduction and distribution of forms. Ensures equipment requirements are met for all forms and publications activities.
• Provides input in the coordinating of building security with appropriate authorities. Provides input into the preparation of all reports associated with security.
• Provides input in the planning and recommendations for procedural improvements in all administrative functional areas.
• Coordinates with acquisition personnel in acquiring office supplies and equipment, then stores and distributes office supplies and equipment.

Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The full performance level of this position is GS-9.

Work Schedule:

Full-time, Monday through Friday 8:00am- 4:30pm

Compressed/Flexible:

Available

Telework:

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Position Description/PD#:

Support Services Specialist; 37331A (GS-07), 37332A (GS-09)

Relocation/Recruitment Incentives:

Not authorized

Bargaining Unit Position:

Yes

Financial Disclosure Report:

Not required

Requirements

Required

• As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 08/31/2026.

Time-In-Grade Requirement

• GS-07 grade level you must have served 52 weeks at the GS-05 grade level.
• GS-09 grade level you must have served 52 weeks at the GS-07 grade level.
• If you are a current VA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-9 (or higher) and the promotion potential of your current position must be at least none.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

INDIVIDUAL OCCUPATIONAL REQUIREMENT:

This position does have an Individual Occupational Requirement (IOR) that must be met in addition to the Time-In-Grade and regular specialized experience qualifications. To qualify for this position, you must have the specialized experience listed below:

Specialized Experience (for positions above GS-05):

• Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
• Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
• Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
• Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
• Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

OR

Graduate Education:

Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. One full academic year of graduate-level education is creditable for GS-7; and 2 years or a master's or equivalent graduate degree is creditable for GS-9.

MINIMUM QUALIFICATION REQUIREMENT:

GS-07 Grade Level

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: data gathering; applying knowledge of standardized processes and procedures to complete assignments, identifying problems from collected data and selecting solutions from alternatives in guidelines and precedent cases;

GS-09 Grade Level

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: experience assisting with the facility, equipment, and/or service operation design projects; assisting with analyzing and assessing the efficiency and effectiveness of various administrative programs, functions and systems, giving oral and written presentations;

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:

This work is primarily sedentary. There are occasional periods of walking, standing, bending, and carrying light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

Education must be accredited by an

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Career Transition Assistance Plan (CTAP)

provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

For more information on the "Who may apply" eligibility requirements, please refer to the

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Reasonable Accommodation (RA) Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.