Supervisory Support Services Specialist.

Veterans Benefits Administration; Winston-Salem (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Support Services Specialist within the Regional Office's Support Services Division. The incumbent leads administrative operations, guiding records management, procurement, mail operations, and fleet management to ensure efficient service delivery.

The role requires directing budget development, policy implementation, and coordination with security and facilities teams to maintain safe, compliant operations.

Qualifications

• No specific required software/tools listed in the ad.
• Time-in-grade requirements apply for promotion eligibility.
• U.S. Citizenship is required for this position.

Responsibilities

• Supervises administrative operations within the station.
• Manages records, property, supply, procurement, and fleet administration.
• Provides guidance to management on administrative matters and policy implementation.
• Oversees budgeting for General Operating Expenses and Minor Construction.
• Directs central mailroom operations and distribution of forms/publications.
• Ensures safety, security, and continuity of operations for the station.

Job description

Duties

The incumbent will work as a member of the Support Services Division (SSD) at the Regional Office (RO) and serves as the supervisor of administrative operations.

• Administers administration programs that include records management, property management, supply, procurement, and vehicle fleet management.
• Serves as a subject matter expert on all aspects of administrative activities.
• Provides management and operating officials advice and assistance on all administrative matters.
• With division and station management, assists in the development and execution of the station's annual General Operating Expenses and Minor Construction budget.
• Develops and implements administrative management policies.
• Directs operation of the central mailroom including direction of the general workflow of written communications for the RO.
• Directs procurement, storage, and distribution of all forms and publications to the RO, service organizations, etc. and ensures compliance with RO and VA Central Office directives.
• Responsible for administration of station motor pool of GSA vehicles in accordance with applicable directives and ensures maximum utilization and maintenance of assigned vehicles.
• Ensures surveillance, evaluation, and planning to ensure efficient utilization of facilities and works with appropriate entities for acquisitions, maintenance, and improvements.
• Administers the Personal Identity Verification system.
• Supervises administrative employees.
• Determines training needs of staff.
• Advises, counsels, and instructs subordinate employees on work and administrative matters.
• Interviews and selects candidates for vacant positions.
• Coordinates building security with GSA building management, Federal Protective Services, VA Police, etc. to include investigating security violations, furnishing studies, analyses and reports related to security.
• Exercises control over the day-to-day operations of services, functions, and processes as it relates to safety and continuity of operations.

Work Schedule

Monday- Friday 8:00am - 4:30pm

Compressed/Flexible

Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position

Virtual

This is not a virtual position.

Position Description/PD#

Supervisory Support Services Specialist; PD399680

Relocation/Recruitment Incentives

Not Authorized .

Financial Disclosure Report

Not Required

Bargaining Unit

No

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the Agency;
• Whether your continued employment would advance organizational goals of the Agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period/trial periiod, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/31/2026.

TIME-IN-GRADE REQUIREMENT

• For a GS-13 position you must have served 52 weeks at the GS-12.
• If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

• Specialized Experience: Applicants must have one year of specialized experience at least the next lower grade level (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience that must document an expert level of analytical, technical and customer service skills and ability to independently make recommendations based on research, initiative and sound judgment in all instances.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP)

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.