Support Services Practice Leader

CrossVue, LLC; Georgia; Hybrid; USD 200,000 - 250,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life & AD&D Insurance

Short-Term & Long-Term Disability

401(k) Retirement Plan

Employee Assistance Program (EAP)

Telehealth Services

Pet Insurance & Discounts

Job summary

CrossVue, LLC is seeking a seasoned leader to spearhead its growing Workday practice in the United States. The role focuses on advising clients, overseeing post-production delivery, and shaping strategy in collaboration with leadership.

You will partner with sales and marketing to refine go-to-market plans and ensure delivery excellence while managing teams across geographies. The role offers travel to client sites (25-50%), a strong emphasis on leadership development, and opportunities to

Qualifications

• 10+ years of experience in consulting or similar HR/Finance technology services.
• Strong understanding of Workday services and the post-production support lifecycle.
• Excellent project management, operational leadership, and problem-solving skills.

Responsibilities

• Oversee and facilitate the successful delivery of post-production consulting services.
• Develop multi-year strategies and OKRs in partnership with leadership to drive innovation and support growth.
• Provide prioritization and oversight of strategic initiatives, staffing & capacity planning, and the practice roadmap.
• Partner with sales and marketing to determine go-to-market strategy and business development support.
• Ensure delivery excellence through mitigation strategies and executive sponsorship for large or complex clients.
• Drive connections between Workday, alliance partners, CrossVue teams, and C-suite clients.

Skills

Workday services

Leadership

Project management

Change management

Stakeholder management

Business development

Job description

Imagine advising renowned clients across the country and implementing one of the world's most innovative and leading cloud technologies. At CrossVue, that's exactly what you'll do – you'll take part in a quickly growing Workday practice. As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development. By joining CrossVue you'll be making a direct impact on our growing Workday practice, regularly taking part in: Advising key stakeholders through selection, transformation, implementation, and configuration of Workday. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond Implementing performance improvement and cost-reduction initiatives

What You'll Do

Oversee and facilitate the successful delivery of post-production consulting services. Develop multi-year strategies and OKRs in partnership with leadership to drive innovation and support the growth strategy. Provide prioritization and oversight of strategic initiatives, staffing & capacity planning, and the practice roadmap across people, services, delivery, and innovation. Partner with sales and marketing teams to analyze industry changes, potential upheavals, and areas of opportunity to determine go-to-market strategy, thought leadership and business development support. Ensure delivery excellence through mitigation strategies and escalation resolution as executive sponsor for large or complex clients. Anticipate and address stakeholders' questions and concerns using strategic insights and analytics, direct outreach, and aligning priorities to best meet their needs. Drive consistent & positive connections between Workday, alliance partners, CrossVue consulting teams, & C-suite clients. Collaborate with senior leadership to unify and automate internal processes across sales & delivery to offer our people and our clients the best experience possible. Accountable for employee retention, recruiting, and utilization to meet organization objectives. Empower and grow leaders by establishing clear accountabilities & responsibilities. Develop succession plans for delivery leaders. Manage Support Services practice area financials to drive profitability and meet targets. Create an atmosphere supporting our core values and coaching staff including providing meaningful, timely, written, and verbal feedback.

What We're Looking For

You have likely led a consulting, managed services, customer success, or support organization before. You have made hiring decisions, managed capacity challenges, handled difficult client conversations, and worked through the constant balancing act between growth, profitability, employee engagement, and customer satisfaction. Most importantly, you know that scaling a practice is not about controlling everything yourself. It is about building a team, a culture, and an operating model that continue to perform as the business grows.

• 10+ years of experience in consulting or similar HR/Finance technology services.
• 5+ years of leadership experience in a professional services, managed services, or shared services environment.
• Experience leading and supporting global or distributed teams.
• Strong understanding of Workday services and the post-production support lifecycle.
• Excellent project management, operational leadership, and problem-solving skills.
• Outstanding communication and relationship-building abilities.
• Proven success driving customer satisfaction, team performance, and business growth.
• Experience with Workday, Data & AI services is a plus.

What Success Looks Like

Clients view CrossVue as a trusted long-term partner, not just an implementation provider. The practice grows while maintaining delivery quality, profitability, and culture. Leaders have clear ownership and accountability. Utilization, margin, retention, and client satisfaction are managed proactively. Sales and delivery operate as partners, with fewer surprises and cleaner transitions. Consultants are engaged, developing, and excited about where the practice is headed.

Why CrossVue

This is an opportunity to lead a growing practice, influence company strategy, develop future leaders, and help shape how organizations maximize the value of their Workday investments long after go-live.

Pay Transparency:

The salary range for this position is $200,000 - $250,000 per year. The salary range reflects the target pay range for this role. However, individual compensation will be determined based on several factors when extending an offer of employment, which include, but are not limited to work experience, qualifications, skills and location. Compensation ranges may be modified in the future, at the sole discretion of CrossVue. This role is also eligible for a performance-based incentive opportunity.

This role is also eligible for the following benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Life & AD&D Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Telehealth Services
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Pet Insurance & Discounts

A Note on Travel: Our approach to travel is different. Instead of the traditional Monday-Thursday grind, we thoughtfully schedule on-site client visits based on project needs and team well-being. Expect travel for this position to range from 25-30%, occasionally reaching up to 50% for critical project phases.

CrossVue is a contemporary consulting firm providing the blueprint for modernizing client operations and processes through Workday. As a leading Workday advisory, deployment, and post-production support firm, we drive critical results for our clients and help them reach their transformation goals through the Workday platform. For more information, visit www.crossvue.com.

CrossVue is a boutique consulting firm where your expertise matters, your voice is heard, and your work has a direct impact on the clients you serve. We're 200+ consultants strong, helping organizations in healthcare, financial services, government, and nonprofit connect their systems, data, and people through Workday and the broader enterprise. The work is complex. The problems are real. And because we're a smaller firm, you won't get lost in the machine — you'll see the results of what you build. Everything we do is grounded in five core values: Trust, Collaboration, Innovation, Excellence, and Purpose. Together, we go beyond.