Support Services Associate – Healthcare

Massachusetts Health & Hospital Association; Indianapolis (IN); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Massachusetts Health & Hospital Association seeks a QI Field Services Associate to deliver person-centered support in home and community settings, following care plans and assisting with daily living skills. You will document visits, monitor safety, coordinate schedules and travel to client locations, and record services electronically while collaborating with clinical staff, case managers, and families.

Ongoing training is provided to enhance skills and promote independence and community

Qualifications

• Home and community setting experience preferred.
• Ability to document visits accurately and timely.
• Strong interpersonal skills and adaptability to varying client needs.

Responsibilities

• Deliver person-centered support in home and community settings.
• Follow individualized service plans and assist with daily living skills.
• Promote independence and community inclusion.
• Document visits, monitor safety and well-being, and report changes promptly.
• Coordinate schedules, travel to client locations, and record services electronically.
• Collaborate with clinical staff, case managers, and families.
• Participate in ongoing training to enhance skills.

Skills

Communication skills

Independence

Documentation accuracy

Travel readiness

Person-centered care

Job description

Role

QI Field Services Associate

Responsibilities

• Deliver person-centered support in home and community settings
• Follow individualized service plans and assist with daily living skills
• Promote independence and community inclusion
• Document visits, monitor safety and well-being, and report changes promptly
• Coordinate schedules, travel to client locations, and record services electronically
• Collaborate with clinical staff, case managers, and families
• Participate in ongoing training to enhance skills

Qualifications & Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail and documentation accuracy
• Adaptability to field-based work and travel
• Commitment to person-centered care and community support