SUPPORT SERVICE 2 – UTILITIES ADMINISTRATION – TYLER STREET COMPLEX

St. Tammany Parish Government; Saint Tammany (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Tammany Parish Government seeks a diligent Support Service 2 – Utilities Administration to provide clerical and administrative support for the Utilities department at the Tyler Street Complex. The role requires independent decision-making within policy, strong organization, and accurate data handling.

You'll handle purchasing, mail and phone inquiries, work orders, reports, and budget tracking while maintaining office operations and ensuring timely communications with the public.

Qualifications

• High school diploma or GED required with significant administrative responsibilities.
• Strong written and verbal communication, customer service, and organization.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Provide clerical and administrative support to Utilities department.
• Handle purchasing needs, invoices, and budget tracking.
• Respond to customer inquiries by phone and email and follow up as needed.
• Enter work orders, generate reports, and monitor compliance tasks.
• Maintain office operations and assist with training and documentation.
• Attend meetings and provide accurate, timely information as required.

Skills

Customer service

Multitasking

Communication

Office software proficiency

Clerical support

Education

High School diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Job description

SS2 – Utilities Admin.

Title: Support Service 2 – Utilities Administration – Tyler Street Complex

Department: Utilities

Reports To: Utilities Operations Administrator

Pay Plan: 75 hours per pay period

Type: Full Time

FLSA: Non Exempt

Emergency Classification: Class II

Summary

The Support Service 2 is under direct supervision but must be able to make independent decisions based on department policies and procedures. They are responsible for providing clerical and administrative support to the department’s services and all program administration.

Essential Job Functions

Essential duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Department purchasing needs for projects, materials, inventory & operations
• Customer service – answering phone, assisting with customer concerns/complaints, returning customer calls / emails, notifying customers of flushing/service interruption
• Work Order entry, close out and tracking
• Monthly SSO report for wastewater compliance
• Employee incident reporting and documentation
• Tracking annual employee training (ethics, sexual harassment & cyber), Operator certifications and CE hours
• Monthly PO report reconciliation
• Assist with Cross Connection program and compliance (as needed)
• Assist with Residential Cost of Service process (as needed)
• Facilities liaison – requires entering and tracking work order requests, badge activation / issues
• Experience working in a high-pressure office environment (where multi-tasking is required, and customer service is a priority) is preferred
• Proficiency with advanced features in Microsoft Office applications including utilizing formulas and macros in Excel, inserting videos in PowerPoint presentations, etc. preferred
• Monitor all departmental budgets and purchase orders
• Maintains office by organizing office operations, reviewing and approving supply requisitions; assigning and monitoring clerical functions. May include reviewing for completeness and accuracy all monthly invoices
• Maintain internal quality control measures, accumulate data, prepare payment requests, purchase orders, special reports and presentations
• Assist in monitoring all departmental revenues and expenditures
• May need to maintain and monitor all departmental contracts; including office equipment maintenance
• May supervise clerical workers/employees and oversee training for office personnel
• As assigned, attend meetings, briefings, training sessions, and seminars
• Regular, consistent attendance is required
• Any other duties as assigned – including duties of a Support Service 1

Competencies

Employee must be able to operate basic office equipment, office computer and software, and any other specialty equipment needed for the position. Employee must have strong verbal and written communication skills and organizational skills. Must be able to communicate clearly with staff and public and provide clear, concise, and accurate information, excellent organizational and time management skills.

Work Environment

The incumbent works in a typical office environment with little or no exposure to unpleasant environmental conditions or hazards. Primary functions are limited to an office environment. Occasional duties may require travel or working in non-office environment.

Physical Demands

Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Required Education/Qualifications

High School diploma or equivalent GED and three years’ experience in a position with significant administrative responsibilities.

DISCLAIMER

If selected for a position with St. Tammany Parish Government, applicants are required to successfully complete a drug screen, physical and background check prior to employment. Failure to complete any requirement, may result in a rescinded offer.

St. Tammany Parish Government is an EOE/M/F/Disability/Veteran