Support Representative II - Floater

Davita Inc.; Greensboro (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Support Representative II to join their team in Greensboro, NC. This role involves vital administrative support responsibilities, including patient registration, coordinating care, and maintaining records. The ideal candidate will possess a High School Diploma, 1 year of experience, as well as Basic Life Support certification. Join us to make a difference in patient care within a welcoming and diverse environment.

Qualifications

• 1 year experience in healthcare administration or support roles.
• Basic Life Support certification (CPR) from AHA or American Red Cross.

Responsibilities

• Register patients and verify financial information.
• Schedule initial evaluations and follow-up appointments.
• Maintain patient records and coordinate care with referrals.

Skills

Communication

Organizational Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

The Support Representative II works closely with physicians, nurses, and other medical staff to provide administrative duties in a health care facility. Working under some supervision, this job is responsible for obtaining registration and financial data for registration; registering patients; scheduling patients for initial evaluations and follow-up appointments; interpreting charge information and collecting payment from patients at the time of service; maintaining, copying, and retrieving medical records; and performing other general office duties as needed.

Additional responsibilities include scheduling outside services for patients, coordinating care with referrals, pre-authorizing testing through insurance carriers, determining co-pays and deductibles, recording patient information such as insurance eligibility, test results, medical history, and physician referrals, assembling and maintaining patient records, and assisting with credentialing processes. The role may also involve retrieving inbound faxes from insurance companies, test results, pharmacies, and physicians, as well as performing other duties as assigned.

Education: Required: High School Diploma or equivalent

Experience: Required: 1 year

Licensure/Certification/Registry: Required: Basic Life Support (BLS) (CPR) from American Red Cross or AHA Healthcare Provider

Equal Opportunity Employer: At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills, and performance. We believe that embracing diversity enables us to better serve our patients, communities, and each other.