Support Professional, Ford Fieldhouse

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance options

Vacation time

Wellness program

Career development opportunities

Retirement plans

Job summary

Grand Rapids Community College seeks a Ford Fieldhouse Support Professional to provide high-level secretarial support to the Ford Fieldhouse Director, Athletics, and Exercise Science Department. You will help manage budgets, scheduling, and front-office operations in a busy campus environment.

Responsibilities include deposits, procurements, inventory, event coordination, minutes, web page updates, and assisting with annual reports.

Qualifications

• Associates degree or equivalent combination of education and experience.
• Minimum of one year of secretarial or administrative assisting experience in a higher education setting preferred.
• Experience with managing budgets preferred.
• Excellent computer skills in Google Suite preferred.

Responsibilities

• Operate an efficient office and act as a professional representative for the departments housed within the Ford Fieldhouse.
• Maintain confidential records and adhere to FERPA, HIPPA and other legal requirements.
• Greet and assist students and visitors in a professional manner.
• Handle incoming/outgoing mail and email for Fieldhouse, Exercise Science, or Athletics.
• Prioritize tasks to meet department needs.
• Process deposits, procurements, reimbursements and invoice payments with accurate ledgers.
• Ensure inventory of office supplies and operation of equipment.
• Coordinate events and promotions with GRCCePrint and assist with campus events.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

CPR/AED/First Aid certified

Education

Associates degree

Tools

Google Suite

Job description

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The Ford Fieldhouse Support Professional performs most office functions related to the operation of the Grand Rapids Community College Ford Fieldhouse, the Exercise Science Department, and the Athletic Department. This includes assisting in the co-supervision of front office student employees, the management and tracking of budgets for all three Departments, room and event scheduling for academic classes, athletic contests and practices and campus events and meetings in 25Live. This position is also responsible for processing athletic contracts and the intake of staff and community membership application forms to the Ford Fieldhouse.

Position Number: 00001475
Requisition ID: 1145
Employee Group: APSS
Schedule: 40 hours/52 weeks
Compensation: $20.23 hourly
Benefits: Full-Time
Reports to: Director, Ford Fieldhouse Operations and Campus Event Services (input from Director of
Athletics and Exercise Science Department Head)
Posting Opens: 8/5/2026
Posting Closes: 8/19/2026

ESSENTIAL FUNCTIONS

• Operate an efficient office and serve as a personable and professional representative for the Departments housed within the Ford Fieldhouse by providing high-level secretarial support to the Director of the Ford Fieldhouse, the Director of Athletics, and the Exercise Science Department Head.
• Utilize excellent judgment when dealing with sensitive and/or confidential information by maintaining accurate records, files, and office activities in strict confidence and in accordance with FERPA, HIPPA and other legal requirements.
• Present a positive and professional image and act as an excellent departmental ambassador by greeting and assisting students and visitors with their questions, concerns and needs in a professional manner.
• Transfer and field telephone calls as needed and process all incoming and outgoing Fieldhouse, Exercise Science, or Athletic mail and email.
• Prioritize work to ensure that tasks are completed effectively and efficiently to ensure the needs of each department is met.
• Complete all deposits and other financial transactions including procurements, equipment quotes, reimbursements and invoice payments while maintaining accurate records of each in separate ledgers.
• Ensure adequate inventory of office supplies and proper operation of office equipment.
• Collaborate with GRCCePrint to assist in the promotion of Ford Fieldhouse, Exercise Science and Athletic Department sponsored events by preparing and distributing content within stated deadlines. Assistance or coordination of special sporting or academic events, conferences, or projects including but not limited to publicizing, accepting RSVP’s, and managing events.
• Attend conferences, training sessions, and seminars related to specific areas or functions of this position at the request of the respective Department Head or Directors.
• Manage Ford Fieldhouse and EXS web pages using web editing software.
• Assist as requested in the preparation of the annual department reports.
• Take minutes for Department meetings as requested.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Perform other duties as appropriately assigned by the Director of the Ford Fieldhouse, the Director of Athletics or the Exercise Science Department Head in conjunction with the operation of each area.

Ford Fieldhouse Specific Job Functions

• Manage faculty/staff/community membership program while maintaining accurate records.
• Produce membership reports as requested.
• Manage the communication between the FFH and all user groups (students, faculty/staff, members).
• Maintain and update regularly the facility schedule using the 25Live Scheduling Software.
• Assist in the supervision of the front office student staff and assignment of duties for those student employees.
• This role is a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.

Exercise Science Department Specific Job Functions

• Work closely with vendors, order all textbooks, and create “desk copies” as requested.
• Process and track substitute faculty pay.
• Collection of Faculty Information Forms (FIF), office hours, and syllabus each semester.
• Liaison between the dean's office and EXS office faculty.
• Build the academic schedule in conjunction with the faculty.
• Assist with rooming academic courses
• Serve as a contact for onboarding part-time faculty.

Athletic Department Specific Job Functions

• Send and collect athletic game contracts for all non conference games.
• Maintain and edit all athletic schedules to ensure they are up to date.
• Process paperwork necessary for Clery Act compliance as it relates to Athletic Department travel.
• Assist with the preparation of paperwork supporting EADA reporting for Athletic Department spending.
• Process payments for athletic officials using ArbiterPay.
• Serve as back up to assign and remove team locker room access for all athletic teams.
• Coordinate athletic team travel.

JOB SPECIFICATIONS

Education Credentials

• Associates degree or comparable combination of relevant education and experience required.

Work Experience

• Minimum of one or more years of secretarial or administrative assisting experience required.(preferably in a higher education setting).
• Experience working in an Educational/Academic office or Athletic office preferred.
• Experience providing support in managing budgets preferred.
• Excellent computer skills in programs within Google Suite preferred.

Skills

• Exceptional organizational skills, ability to prioritize, and complete tasks independently and in a timely manner.
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with diverse populations.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Must work well with internal and external customers and client groups.
• Must be a proactive problem solver in identifying the many users and demands of the facility and each department.
• CPR/AED/First Aid certified or be willing to obtain and maintain certification.

Physical Demands

• Ability to lift and move up to 25 pounds.
• Ability to sit for extended periods of time.
• Ability to work in an active environment.

Mental Demands

• Must demonstrate attention to detail, organizational skills, financial accountability, strategic thinking, sound decision-making, and problem-solving ability.
• Ability to work under pressure and in an environment with frequent interruptions.
• Must use good judgment in handling sensitive, confidential, or difficult situations in a pleasant and professional manner.
• Ability to perform routine and unexpected duties with minimal supervision.
• Ability to take direction, use discretion, and maintain a high degree of professionalism and responsiveness in daily interactions with a broad range of stakeholders.
• Willingness to work as a part of a team and lead projects.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to function effectively as a member of a team in a multi-person and high volume academic and recreation departments.

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options including a state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please complete an application: https://www.grcc.edu/faculty-staff/human-resources/careers. Submit a cover letter and resume.
• The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College