Support Professional

Lutheran Social Services; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (Health &/-

Free CCS Training

Mileage Reimbursement

Paid Time Off + 10 Paid Holidays

403B Retirement Contribution Option

Employee Assistance Program

Service Awards & Recognition

Public Service Loan Forgiveness (PSLF)

Job summary

Lutheran Social Services of WI & Upper MI (LSS) is seeking an Adult Residential Support Professional for the Grandstone/Eastwood facilities. You will provide 24-hour supervision and support adults with mental health and/or addiction challenges, on a full-time 3rd shift (10:00 PM – 6:00 AM).

Join a mission-driven team that emphasizes recovery, group activities, medication management, and daily living skills, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Preferred: crisis/mental health experience or college credits in social work, psychology, or human services.
• Valid driver’s license preferred.
• Reliable transportation required.
• Must pass background, caregiver, and medical checks.

Responsibilities

• De-escalate crisis situations using non-restrictive techniques.
• Support clients in group living, home, or community settings.
• Maintain confidential records and track client progress.
• Facilitate recovery-focused group activities and curriculum.
• Transport clients to appointments and community services.
• Assist with medication administration and basic healthcare needs.
• Promote independence through skill-building and resource connection.
• Participate in staff meetings, training, and community advocacy.
• Support clients during recreational and educational activities.
• Uphold healthy boundaries and safety-focused decision-making.
• Perform household duties such as grocery shopping and light cleaning.

Skills

Crisis management

Empathy

Team collaboration

Education

High School Diploma or GED

Job description

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Adult Residential Support Professional - 3rd Shift

Location: Grandstone/Eastwood Facility, Lutheran Social Services of WI & Upper MI. Staff will be assigned a primary home base, but they will work at both sites as needed. The program operates across two locations that are only eight minutes apart.

Schedule: Full-Time | 3rd Shift | 10:00 PM - 6:00 AM | 40 Hours/Week

Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone/Eastwood!

About Grandstone/Eastwood

Grandstone/Eastwood are 8-bed residential facilities offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment.

Key Responsibilities

• De-escalate crisis situations using non-restrictive techniques
• Support clients in group living, home, or community settings
• Maintain confidential records and track client progress
• Facilitate recovery-focused group activities and curriculum
• Transport clients to appointments and community services
• Assist with medication administration and basic healthcare needs
• Promote independence through skill-building and resource connection
• Participate in staff meetings, training, and community advocacy
• Support clients during recreational and educational activities
• Uphold healthy boundaries and safety-focused decision-making
• Perform household duties such as grocery shopping and light cleaning

Perks & Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Free CCS Training
• Mileage Reimbursement
• Paid Time Off + 10 Paid Holidays
• 403B Retirement Contribution Option
• Employee Assistance Program
• Service Awards & Recognition
• Public Service Loan Forgiveness (PSLF) Eligibility

Qualifications

• High School Diploma or GED required
• Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services
• Valid driver's license preferred
• Reliable transportation required
• Must pass background, caregiver, and medical checks

LSS is an Equal Opportunity Employer (EOE).

Qualifications

Education

High School Diploma/ GED (required)

Licenses & Certifications

Driver's License (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.