Support Planner

Prince George's County; Largo (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Prince George’s County Department of Family Services seeks a professional Support Planner to advocate, counsel, assess, and coordinate community-based social services for Medicaid Home and Community Based Programs. The role emphasizes person-centered care planning and close supervision by the Program Manager.

Responsibilities include education on Medicaid eligibility, enrollment assistance, housing referrals, and collaboration with local health and social service partners.

Qualifications

• Bachelor's Degree in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably with aging and disabled individuals.
• Must possess and maintain a valid Class C driver's license.

Responsibilities

• Provide program education on Medicaid eligibility and enrollment.
• Provide options counseling to nursing home residents and families.
• Provide ongoing case management and develop care plans using a person-centered approach.
• Conduct quarterly visits to monitor services and ensure plan of service adherence.
• Make referrals for community resources based on client needs.
• Assist with identifying affordable housing options and address related barriers.
• Collaborate with Health Department, Dept. of Social Services, MD Dept. of Health and other organizations.
• Maintain participants' information and case records in the program database.

Skills

Group activities coordination

Education

Bachelor's degree in Business or Public Administration, Social Service, Sociology, Psychology, or related field

Valid Class C driver's license

Job description

Come join our team

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

This position is limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grant's continued funding availability.

This position does offer limited benefits.

The Prince George’s County Department of Family Services is currently seeking qualified applicants to fill various Support Planner (Community Developer 1G), grade G18, in the Aging and Disabilities Division.

About the Position

This is entry level professional work responsible for advocating, counseling, assessing, developing, and providing community liaison/social service assistance to individuals interested in the Medicaid Home and Community Based Services Programs (Community Options, Community First choice, Community Personal Assistance Services, Money Follows the Person) and long-term care options. The incumbent may be required to work occasionally on some evenings or weekends. Work is performed and evaluated under close supervision of the Program Manager.

About the Agency

The Department of Family Services improves the quality of life and overall well-being of the communities by providing information, assistance and referrals, as well as promoting and developing high quality, innovative programs that educate, empower, respect choice and preserve dignity. The department is responsible for providing assistance to some of the County’s most vulnerable citizens – children, families, victims of domestic violence, people with intellectual and developmental disabilities, veterans, and seniors. The department is comprised of three divisions that serve the aging and disabled, victims of domestic violence, as well as children, youth and families in need of support and resources.

• Provides professional social/work/case management services to individuals seeking enrollment in one of the Medicaid Home and Community Based Programs (Community Options, Community First Choice, Community Personal Assistance Services, Money Follows the Person)
• Support Planners will provide program education on the Medicaid programs eligibility, and application/enrollment process.
• Provides options counseling to nursing home residents and their guardians/family members interested in learning about services and support in the community specifically related to Medicaid programs.
• Provides ongoing case management services to include evaluation of the individuals’ need/medical assessment, assistance with development of care plans utilizing a person-centered approach.
• Conducts quarterly visits to monitor and ensure that the services are being provided in accordance with the plan of service, program policies and procedures.
• Makes appropriate referrals for community resources based on client need, identifying Waiver and non-Waiver services.
• Provides assistance to nursing home residents interested in transitioning to a community setting.
• Assists with identifying affordable housing options and addressing housing related barriers.
• Establishes and maintains participants' information and case records in the Program database and ensure that all information is current and updated.
• Prepares case notes and other reports are required.
• Collaborates with local Health Department, Dept. of Social Services, Maryland Dept. of Health and other community organizations concerning the operation of the Program and its participants.
• Takes initiative, uses sound judgement, exercises independent decision-making, and provides excellent customer service.

Minimum Qualifications

Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:

• Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably including work with aging and disabled individuals.
• Must possess and maintain a valid Class C driver's license.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications

• 4-year degree or higher to include at least 2 years of case management experience working with older adults and/or individuals with differing abilities, knowledge of Medicaid and Medicaid related services and/ or Disabilities related services.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Salary Range Transparency

The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates

December 2, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location

9187 Central Ave, Capitol Heights, MD 20743

Conditions of Employment

Upon selection, the candidate must:

• Be willing to work occasionally on some evenings and weekends.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.