Support Lead, Store Operations & Customer Experience

Five Below, Inc.; Albuquerque (NM); On-site; USD 18,218 - 25,947; Part time

Benefits offered by this job

Health coverage

Financial and personal wellness support

Reasonable accommodations for individuals with disabilities

Job summary

A leading retail company in Albuquerque is seeking a Support Lead to oversee store operations and ensure excellent customer service. The role requires managing daily activities of associates, training new staff, and acting as Manager on Duty. Candidates should have a high school diploma, management experience, and strong communication skills. The position offers an hourly rate starting at $16.03 and opportunities for growth within a vibrant retail environment.

Qualifications

• Minimum 1 year of management experience.
• Experience in customer service environment.
• Ability to drive store sales through merchandising.

Responsibilities

• Ensures crew members provide excellent customer service.
• Oversees store associates' daily activities.
• Acts as Manager on Duty when needed.
• Manages store opening and closing procedures.
• Supports onboarding and training of associates.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

A leading retail company in Albuquerque is seeking a Support Lead to oversee store operations and ensure excellent customer service. The role requires managing daily activities of associates, training new staff, and acting as Manager on Duty. Candidates should have a high school diploma, management experience, and strong communication skills. The position offers an hourly rate starting at $16.03 and opportunities for growth within a vibrant retail environment.