Support Lead: Growth Ops & KPIs (Stock Options)

Circadia Technologies Ltd; El Segundo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% company-paid medical, dental, vision

401(k)

Generous PTO

Weekly team lunches

Job summary

Circadia Technologies Ltd is seeking a Support Lead to manage customer support operations in El Segundo, California. This full-time role involves overseeing team performance, managing support cases, conducting quality assurance, and coordinating with the Field Operations team. Candidates should have 2+ years of customer support experience and proficiency with HubSpot. The compensation ranges from $60,000 to $80,000 with benefits including company-paid medical and an engaging workspace.

Qualifications

• 2+ years of experience in a customer support or client services environment.
• 1+ year in a lead, supervisory, or senior support role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to conduct quality reviews and provide constructive feedback.

Responsibilities

• Monitor, track, and report on team KPIs; conduct regular performance check-ins.
• Assign and distribute incoming support cases equitably across the team.
• Conduct regular quality audits of case handling and written communications.
• Serve as the primary administrator of the HubSpot support desk.
• Answer inbound customer phone calls and provide direct support.
• Support client outreach related to consent collection and device inquiries.
• Collaborate with the Field Operations team to fulfill part replacement orders.

Skills

Client-Centric Mindset

Team Leadership & Coaching

Process Ownership & Accountability

Attention to Detail

Cross-Functional Collaboration

Adaptability & Problem-Solving

Education

Experience in customer support or client services environment

Experience in a lead, supervisory, or senior support role

Tools

HubSpot CRM

Job description

Circadia Technologies Ltd is seeking a Support Lead to manage customer support operations in El Segundo, California. This full-time role involves overseeing team performance, managing support cases, conducting quality assurance, and coordinating with the Field Operations team. Candidates should have 2+ years of customer support experience and proficiency with HubSpot. The compensation ranges from $60,000 to $80,000 with benefits including company-paid medical and an engaging workspace.