Support Lead: Customer Experience & Store Ops

Five Below, Inc.; Cockeysville (MD); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Health coverage

Financial wellness support

Personal wellness resources

Job summary

A leading retail company is seeking a Support Lead in Cockeysville, MD, to ensure outstanding customer service and oversee daily store operations. The ideal candidate will have at least 1 year of management experience and strong communication skills. Responsibilities include training staff, managing inventory, and acting as Manager on Duty as needed. This part-time position starts at $16.00 per hour, offering a dynamic work environment where creativity and teamwork flourish.

Qualifications

• Minimum 1 year of management experience.
• Strong customer service skills.
• Experience with cash register operations.

Responsibilities

• Ensure crew members provide excellent customer service.
• Train crew on customer service experiences.
• Oversee daily activities of store associates.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

A leading retail company is seeking a Support Lead in Cockeysville, MD, to ensure outstanding customer service and oversee daily store operations. The ideal candidate will have at least 1 year of management experience and strong communication skills. Responsibilities include training staff, managing inventory, and acting as Manager on Duty as needed. This part-time position starts at $16.00 per hour, offering a dynamic work environment where creativity and teamwork flourish.