Support Key Holder

Theory; New York (NY); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Paid time off

Vision insurance

Job summary

The Theory team in New York is seeking a dedicated Support Keyholder to help drive store sales and optimize inventory flows. You will bridge front and back of house, model strong leadership, and elevate the customer experience in a fast-paced fashion environment.

Responsibilities include maintaining stock, ensuring accurate POS operations, coaching staff, and upholding brand standards in product knowledge and visual presentation. This role offers full-time work with comprehensive benefits.

Qualifications

• 3-4 years’ prior work experience in a client-centric, sales, support, or back of house environment.
• Dynamic interpersonal and communication skills, both verbal and written.
• Computer skills to operate point of sale system; teamwork is a plus.

Responsibilities

• Demonstrate excellent knowledge of the product to support brand goals.
• Understand company tools, incentives & strategies to support meeting store sales goals.
• Familiar with product knowledge and visual merchandising guidelines.
• Manage all back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures.
• Ensure all inventory transactions are processed accurately and in a timely manner.
• Ensure effective communication between store manager & other team members.
• Coaching and developing team on FOH/BOH policy and procedures.
• Provide consistent feedback for accountability to improve performance.

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities:

A Support keyholder works within the store management team to help achieve store sales and inventory goals and maximize profitability. The Support Keyholder partners with the management team to ensure a seamless flow between front and back of house. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the store team.

Business Leader:

• Demonstrate excellent knowledge of the product to support brand goals
• Understand company tools, incentives & strategies to support meeting store sales goals
• Familiar with product knowledge and visual merchandising guidelines.
• Manage all back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures.
• Ensure all-inventory transactions are processed accurately and in a timely manner
• Ensure effective communication between store manager & other team members
• Supports ways to keep the team motivated and engaged
• Contribute new & innovative ideas to support meeting business goals
• Participate in all training and development meetings.
• Coach and develop team on FOH/BOH policy and procedures
• Provide consistent feedback for accountability to improve performance

Operations Leader:

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
• Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
• Lead all store physical inventories with partnership with store manager and operations team.
• Identify product concerns and communicate inventory needs to support the business goals
• Comply with all point of sale register policy and procedures
• Maintain and foster relationships with the operations team to support inventory goals

Customer Focus:

• Ensure the highest level of customer service to each and all individuals in the store
• Collaborate with all team members to support a superior shopping experience
• Uphold merchandise standards and maintain visual directive.
• Resolve client needs quickly and effectively, ensuring overall customer satisfaction
• Be present on and off the floor as a Theory Brand Ambassador

The Essentials:

• 3-4 years’ prior work experience in a client-centric, sales, support, or back of house environment.
• Dynamic interpersonal and communication skills, both verbal and written
• Computer skills to operate point of sale system, experiences with teamwork is a plus

The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC, does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply