Theory Support Associate

Fashion Outlets of Chicago; Illinois; On-site; USD 19,000 - 25,000; Part time

Job summary

Theory LLC in Illinois is seeking a Support Associate to help drive store sales and manage stock and inventory. You will collaborate with management and the sales team to ensure a seamless flow between front and back of house operations.

This temporary role emphasizes excellent product knowledge, customer service, and adherence to standard operating procedures. It offers exposure to a global fashion brand and development opportunities.

Qualifications

• 1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.

Responsibilities

• Demonstrate excellent product knowledge to support brand goals.
• Understand brand tools, incentives & strategies to support meeting store sales goals.
• Maintain back of house including stock organization, shipping/receiving, and supply orders per policy.

Skills

Product knowledge

Customer service

POS operations

Inventory transactions

Team collaboration

Tools

POS system

Job description

Posted September 22, 2026 | Theory | Temporary

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Support Associate works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.

Business Leader

• Demonstrate excellent knowledge of the product to support the brand goals
• Understand company tools, incentives & strategies to support meeting store sales goals
• Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
• Efficiently execute register functions and inventory transactions.

People Leader

• Ensure effective communication between all team members
• Supports ways to keep the team motivated and engaged
• Contribute new & innovative ideas to support meeting business goals
• Participate in all training and development meetings.

Operations Leader:

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
• Support in areas of risk management, physical security, store cash control and inventory control.
• Participate in physical store inventories.
• Identify product concerns and communicate inventory needs to support the business goals
• Comply with all point of sale register policy and procedures

Customer Focus:

• Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
• Collaborate with all team members to support a superior shopping experience
• Ensure client needs are quickly and effectively met for overall customer satisfaction
• Uphold merchandise standards and maintain visual directive.
• Be present on and off the floor as a Theory Brand Ambassador

The Essentials

• 1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.
• Dynamic interpersonal and communication skills, both verbal and written
• Independent work ethic, time management skills
• Computer skills to operate point of sale system, experiences with teamwork is a plus.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.