Support Guru | 8-5 pm CST

Ezetop LLC; Miami, Chicago (FL, IL); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work from anywhere

Birthday leave

Internet & wellness allowance

Top-tier equipment

Comprehensive paid leave

Vacation days by tenure

Flexible rewards program

Buddy program

Referral program

24/7 medical assistance

Shadow a leader

English classes

Buenos Aires coworking

Job summary

CIO Landing is seeking individuals for a fully remote IT support/customer service role. The team is focused on delivering exceptional service, reliable communication, and proactive incident handling. You will work with Microsoft-based environments and cloud services, contributing to a high-performing, curious team.

Ideal candidates are reliable, self-motivated, and methodical, with a passion for helping clients and growing within a fast-paced, globally distributed company.

Qualifications

• Reliable, self-motivated, and very methodical.
• Excellent customer service is a must!

Responsibilities

• Deliver customer satisfaction through exceptional service.
• Respond quickly to customer requests via phone or ticketing system.
• Work effectively in a team.
• Communicate with customers about incidents or service requests progress and outages.
• Enter time as it occurs and maintain detailed service tickets.
• Create and maintain SOPs and documentation.
• Assist with Microsoft-related technologies and cloud solutions (Microsoft 365, Azure, SharePoint).
• Provide IT support for Windows servers and virtualization environments.

Job description

OVERVIEW

We are a customer service company that happens to provide IT services! We are based in USA (Miami & Chicago) looking to grow fast, and we work with passion and dedication to provide the best IT Support service we can! The number one goal of everyone in our team is to make our clients exceptionally happy.

At CIO Landing, no two days are the same. By joining CIO, you are part of an ambitious team of changemakers who have a restless curiosity and a drive for ingenuity. We stand as a team, learning together!

We are not looking for job seekers. We want changemakers!

To apply, you should be reliable, self-motivated, and very methodical. Excellent customer service is a must!

We’re driven by curiosity, passion, optimism, and the belief that everybody can grow

We start from the basis of respect, taking ownership and having initiative, empathy, and attitude

RESPONSIBILITIES & TASKS

• Deliver customer satisfaction through exceptional service
• Quickly respond to customer requestsas they arrive through phone calls, or ticket creation by the customer
• Ability to work in a team
• Communicate effectivelywith customers, keeping them informed of incidents or service requests progress, notifying them of impeding changes or agreed outages
• Escalate service requests that cannot be scheduled within agreed service levels
• Responsible for entering time as it occurs
• Ensure detailed service tickets are maintained for each service request
• Creation and maintenance of SOPs and documentation
• Report to Professional Services recommendation to reduce the amount of ticket
• IT support relating to technical issues involving Microsoft's core business applications and operating systems, as well as virtual environments built on Microsoft Hyper‑V, Azure, and VMware
• Support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, etc
• Support of cloud solutions for customers including Microsoft 365, Azure, and other software as a service application
• Support remote access solutions: VPN, RDP, Windows 365
• Work Hours: Monday-Friday 8 am - 5 pm Central Time.

EXCLUSIVE BENEFITS

Salary in USD

100% Remote – Work from anywhere in the world!

Birthday Leave– Enjoy your special day off!

Internet & Wellbeing – Monthly bonus to support your connectivity and wellness.

Top-Tier Technical Equipment– We provide a complete work setup(chair, monitor, laptop, headphones, keyboard, etc.). Plus, you keep your old laptop when it’ s time for an upgrade!

Comprehensiv e Paid Leave– Including holidays, vacation, personal days, study days, moving days, and maternity/paternity leave.

Additional Vacation Days:

1-2 years:Twelve (12) vacation days

3-5 years:Fifteen (15) vacation days

Flexible Rewards Program– Earn points and redeem them for vouchers, experiences, extra days off, dinners, and more!

Buddy Program– A peer mentor to guide you from day one.

Referral Tech Program– Recommend great talent and get rewarded!

24/7 Virtual Medical Assistance– Health support whenever you need it.

Shado w a Leader– Spend a full weeklearning from a top executive.

English Classes– Improve your language skills with company-sponsored lessons.

Only BS AS:

Monthly Coworking & After Office (Buenos Aires)– Get together with your team!