Support Flex Associate - Turkey Creek

Belk; Knoxville (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Matching

Generous PTO

Merchandise Discounts

Paid Leave

Growth Opportunities

Education Reimbursement

Dependent eligibility for benefits

Job summary

Belk in Knoxville is seeking a Support Flex Associate. This hourly role drives sales by delivering a positive customer experience, unloading truck deliveries, and placing merchandise on the sales floor.

You will also support inventory accuracy, facilities tasks, and floor sets, while maintaining a clean, organized back-of-house and collaborating with the merchandising team.

Qualifications

• Experience in customer service or retail operations.
• Ability to lift at least 50 lbs.
• Willing to work nights, weekends, and holidays.
• Strong communication and teamwork.
• Attention to detail and organization.

Responsibilities

• Unload cartons from truck deliveries and prepare merchandise for the sales floor.
• Process sensor tags, transfers, damage, and RFID tasks for inventory accuracy.
• Support facilities processes and store maintenance.
• Assist with floor sets, product presentations, and price changes.
• Replenish supplies, maintain cleanliness, and store equipment safely.
• Provide excellent customer service and assist during peak traffic.

Skills

Customer service

Ownership

Communication

Tech savvy

Flexible schedule

Teamwork

Physical stamina

Job description

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role executes outbound merchandise activities, supports facilities maintenance, and maintains back-of-house organization, while working closely with merchandising team to place and sign product on the sales floor. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Efficiently unload cartons from truck deliveries, separating cartons by department, processing, removing plastic, and hanging items as needed to ensure product readiness for sales floor. Follow operational processes and procedures to enhance productivity.
• Complete sensor tag application, product transfers, damage processing, and RFID tasks to support inventory accuracy.
• Assist with facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
• Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness. Organize and properly store tools, supplies, excess stock, fixtures, and other equipment to promote efficiency.
• Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
• Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

Benefits we offer

• Medical, Dental, and Vision
• 401K with Matching Contribution
• Generous PTO
• Merchandise Discounts
• Paid Maternity and Paternal Leave
• Growth and Professional Development Opportunities
• Employee Assistance Programs
• Education and Tuition Reimbursement Programs
• * Benefit eligibility dependent on role and/or full-time/part-time status

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Your career. Your runway.

At Belk, we're focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!