Selling Flex Associate

Belk; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401K matching

PTO

Merchandise discounts

Paid maternity leave

Paid paternity leave

Growth opportunities

Employee assistance

Education reimbursement

Job summary

Belk in Charlotte, NC is seeking a Selling Flex Associate to deliver a positive customer experience through relationship building, personalized service, and informed product recommendations. This hourly role drives sales and supports merchandise presentation and store goals in a fast-paced environment.

You will greet and assist customers, process transactions, and maintain clean, well-organized selling areas while staying informed about promotions, policies, and events.

Qualifications

• Experience delivering customer service.
• Ability to meet store objectives.
• Willingness to learn product knowledge.
• Strong communication with customers.
• Able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance the shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Process transactions accurately and efficiently; handle inquiries, returns, and concerns with professionalism.
• Maintain visually appealing selling areas, signage, fitting rooms, and cleanliness through daily recovery.
• Support store operations with fulfillment, pricing, promotional sets, and product placement.
• Follow asset protection procedures and safety guidelines to minimize risk.

Skills

Customer service

Sales skills

Communication

Product knowledge

Flexible schedule

Tools

Windows

Tablets

Job description

The Selling Flex Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Selling Flex Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What You Will Do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Benefits We Offer

• Medical, Dental, and Vision
• 401K with Matching Contribution
• Generous PTO
• Merchandise Discounts
• Paid Maternity and Paternal Leave
• Growth and Professional Development Opportunities
• Employee Assistance Programs
• Education and Tuition Reimbursement Programs
• Benefit eligibility dependent on role and/or full-time/part-time status

Your career. Your runway.

At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!