Support Flex Associate

Belk; Gallatin (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with Matching Contribution

Generous PTO

Merchandise Discounts

Paid Maternity and Paternal Leave

Growth and Professional Development

Employee Assistance Programs

Education and Tuition Reimbursement

Job summary

Belk in Gallatin, TN is seeking an hourly Support Flex Associate to drive sales and deliver a positive customer experience. You will process inbound truck deliveries, prepare new merchandise for the floor, and assist with checkout-related tasks and floor sets.

You will work with the merchandising team, support store upkeep, and help with promotions, price changes, and pack/ship customer orders. The role requires energy, reliability, and strong customer focus.

Qualifications

• Customer service mindset and ability to engage with shoppers.
• Good communication skills to assist customers and colleagues.
• Ability to work with minimal supervision in a fast-paced environment.
• Willingness to learn operational processes and procedures.

Responsibilities

• Unload cartons from deliveries and prep merchandise for the floor.
• Apply sensor tags and process product transfers and RFID tasks.
• Support facilities maintenance, cleaning, and housekeeping duties.
• Assist with floor sets, promotions, and price changes.
• Help with packing and shipping customer orders.
• Maintain organization of stockroom and tools to promote efficiency.
• Provide outstanding in-store service and assist during peak traffic.
• Contribute to a positive store culture and teamwork.
• Follow safety, asset protection, and stock control procedures.

Skills

Customer service

Strong communication

Team collaboration

Technology literacy

Flexible scheduling

Self-motivation

Tools

Windows OS

Mobile devices

Job description

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role executes outbound merchandise activities, supports facilities maintenance, and maintains back‑of‑house organization, while working closely with the merchandising team to place and sign product on the sales floor. This is an hourly position.

What You Will Do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Efficiently unload cartons from truck deliveries, separating cartons by department, processing, removing plastic, and hanging items as needed to ensure product readiness for sales floor. Follow operational processes and procedures to enhance productivity.
• Complete sensor tag application, product transfers, damage processing, and RFID tasks to support inventory accuracy.
• Assist with facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
• Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness. Organize and properly store tools, supplies, excess stock, fixtures, and other equipment to promote efficiency.
• Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
• Enhance in‑store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows‑based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

Benefits We Offer

• Medical, Dental, and Vision
• 401K with Matching Contribution
• Generous PTO
• Merchandise Discounts
• Paid Maternity and Paternal Leave
• Growth and Professional Development Opportunities
• Employee Assistance Programs
• Education and Tuition Reimbursement Programs
• Benefit eligibility dependent on role and/or full‑time/part‑time status

Your career. Your runway.

At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem‑solving mentality. We've been doing that for more than 135 years and continue to evolve!