Support Expert - Measurement (Hybrid Work Schedule)

Dynamics ATS; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Quorum Software is seeking a Support Expert focused on FLOWCAL to act as a senior SME within a global support team. You will independently resolve complex FLOWCAL and measurement issues, lead escalations, and partner with cross-functional teams to improve customer outcomes.

The role requires deep FLOWCAL expertise, strong knowledge of oil and gas measurement processes, and the ability to mentor teammates while delivering timely, professional communication in a fast-paced environment.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Accounting, Energy Management, or related field.
• Experience supporting, implementing, or administering enterprise measurement or energy software in a customer-facing environment.
• Experience with SQL, data analysis, and enterprise troubleshooting methodologies.
• Experience with IT Service Management and work management platforms (Salesforce Service Cloud, ServiceNow, Jira, Azure DevOps).
• Experience leveraging AI-enabled or automation tools to improve productivity and outcomes.

Responsibilities

• Own complex FLOWCAL customer issues across the full case lifecycle with structured troubleshooting and data analysis.
• Serve as senior SME for FLOWCAL and Oil & Gas Measurement with configurations and workflows guidance.
• Lead customer working sessions, escalation calls, and emergency response plans with clear ownership and timelines.
• Communicate risks and updates proactively to stakeholders during incidents or escalations.
• Collaborate with Product, Engineering, Customer Success, Cloud, and other teams to resolve issues and improve supportability.
• Assess case complexity, route work appropriately, and provide SME guidance on assignments and priorities.
• Create and improve knowledge content, mentor teammates, and translate technical concepts into customer-ready guidance.
• Promote adherence to support practices and use of AI tools to enhance investigations and outcomes.

Skills

FLOWCAL expertise

Oil & gas measurement

Data analysis

Root-cause analysis

Customer communication

Cross-functional collaboration

Training / knowledge sharing

AI tools awareness

Education

Bachelor's degree in Engineering

Tools

Salesforce Service Cloud

ServiceNow

Jira

Azure DevOps

Job description

Support Expert - Measurement

Location: Houston, Texas or Dallas, Texas

Model of Work: Hybrid

Are you excited by challenges?Do you enjoy working in a fast-paced, international and dynamic environment?Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

As a Support Expert focused on Quorum FLO, you will serve as a senior functional and technical subject matter expert within a global support organization. You will independently resolve complex FLOWCAL and measurement issues, lead customer escalations and working sessions, strengthen team knowledge, and partner across Support, Product, Engineering, Customer Success, and Cloud teams to improve customer outcomes. This role requires deep hands-on expertise with Quorum Software's FLOWCAL application and a strong understanding of Oil & Gas measurement operations and business processes. Success in this role also requires strong professional judgment and the ability to build trust with customers and colleagues through clear, timely, and professional communication.

Responsibilities

• Own complex FLOWCAL customer issues across the full case lifecycle, using structured troubleshooting, data analysis, and root-cause investigation to deliver effective resolution guidance and meet applicable service-level objectives.
• Serve as a senior functional and technical SME for FLOWCAL and Oil & Gas Measurement, providing expert guidance on configurations, workflows, calculations, customer use cases, and the end-to-end measurement data lifecycle.
• Lead customer working sessions, escalation calls, and emergency response plans; align stakeholders on actions, owners, and timelines; and ensure commitments are completed.
• Exercise sound judgment in customer and internal communications by setting clear expectations, providing timely updates, proactively communicating risks, and keeping stakeholders informed throughout an issue or escalation.
• Collaborate with Product, Engineering, Customer Success, Cloud, and other teams to resolve complex issues, communicate recurring trends, support release testing, and improve product supportability.
• Assess case complexity, help route work appropriately, and provide SME guidance on difficult assignments, backlog priorities, and high-risk functionality.
• Create and improve knowledge content, lead knowledge-sharing sessions, identify training needs, mentor team members, and translate technical measurement concepts into clear customer and business recommendations.
• Promote adherence to support practices and continuous improvement; use AI-enabled and analytical tools responsibly; provide backup Team Lead and scheduled after-hours coverage as needed.
• And perform other duties as assigned.

Requirements

• Demonstrated expertise with Quorum Software's FLOWCAL application and a track record of applying that knowledge to support complex Oil & Gas measurement operations, workflows, and business processes.
• 5+ years of Oil & Gas Measurement experience, including 3+ years of hands-on experience with Quorum Software's FLOWCAL application, demonstrating advanced functional and technical expertise across measurement processes and workflows.
• Deep knowledge of Oil & Gas Measurement principles and practices, including gas and/or liquid measurement, volumetric processing, meter configurations, quality data management, balancing, allocations, and applicable industry standards.
• Advanced FLOWCAL expertise, including application configuration, measurement workflows, data processing, validation and editing, exception management, reporting, and troubleshooting of complex measurement scenarios.
• Demonstrated ability to diagnose and resolve complex FLOWCAL and measurement-related issues through structured troubleshooting, data analysis, and root-cause investigation, including the ability to distinguish between application, configuration, integration, calculation, and business-process concerns.
• Strong understanding of the end-to-end measurement data lifecycle, including field data collection and imports, validation, calculation, editing, balancing, allocation, reporting, and integration with accounting, production, commercial, and other enterprise systems.
• Ability to serve as a senior functional and technical SME for FLOWCAL and Oil & Gas Measurement, leading complex customer investigations, providing expert guidance, mentoring team members, and helping customers navigate complex measurement challenges.
• Strong interpersonal, communication, and relationship-management skills with the ability to build credibility with customers, colleagues, and cross-functional stakeholders.
• Experience creating knowledge content, delivering training, and mentoring team members to strengthen organizational capability and customer outcomes.
• Ability to work effectively within global, multicultural, and cross-functional teams while maintaining accountability in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office applications and related business productivity tools.

Education and Preferred Experience

• Bachelor's degree in Engineering, Computer Science, Information Technology, Accounting, Energy Management, or a related field, or an equivalent combination of education and relevant experience.
• Experience supporting, implementing, or administering enterprise measurement, production, or energy software solutions in a customer-facing environment.
• Experience with SQL, data analysis, and enterprise troubleshooting methodologies.
• Experience with IT Service Management and work management platforms such as Salesforce Service Cloud, ServiceNow, Jira, Azure DevOps, or similar tools.
• Experience leveraging AI-enabled or automation tools to improve productivity, knowledge management, analytical workflows, or customer outcomes is a plus.

Core Competencies

• Quorum FLOWCAL Product Expertise: Applies advanced expertise in FLOWCAL configuration, workflows, data processing, validation and editing, exception management, reporting, and troubleshooting.
• Oil & Gas Measurement Expertise: Demonstrates deep expertise in gas and/or liquid measurement principles, volumetric processing, meter configurations, quality data, balancing, allocations, and applicable industry measurement standards and practices.
• Critical Thinking & Root-Cause Analysis: Breaks down ambiguous, high-complexity issues and identifies underlying causes across application configuration, integrations, calculations, data, and business processes.
• Customer Communication, Professional Judgment & Escalation Leadership: Communicates technical concepts clearly and professionally to technical and business audiences. Exercises sound judgment regarding the timing, content, and approach of customer and internal communications, particularly during escalations, high-impact incidents, and sensitive situations. Builds trust through timely, respectful, and solution-oriented communication.
• Knowledge Leadership & Coaching: Builds reusable knowledge, leads SME-level training, mentors team members, and promotes consistent support practices.
• Cross-Functional Collaboration: Builds productive partnerships across Support, Product, Engineering, Customer Success, Cloud, and other teams to drive resolution and accountability.
• Process Improvement & AI Aptitude: Uses analytical and AI-enabled tools with sound judgment, validates results, and improves investigation, documentation, and support workflows.

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace.
For more information, visit quorumsoftware.com.

Quorum Diversity Statement

At Quorum, we are committed to fostering,cultivating,and preserving a culture of belonging. We want to be the place where a diverse pool of talented peoplejoinus, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.