Support Executive Production Support

Tata Consultancy Services; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in IT consulting seeks a Support Executive for Production Support in Plano, TX. The role involves managing technical issues for critical applications, ensuring service availability, and maintaining strong communication with stakeholders. Ideal candidates will have extensive experience in production environments and strong problem-solving skills.

Qualifications

• 5+ years experience in Production Support.
• Experience with technical issues diagnosis.
• Excellent communication across all levels.

Responsibilities

• Responsible for day-to-day operations of application environment.
• Real-time restoration of issues impacting technical services.
• Drive Problem Management process to address root causes.

Skills

Analytical skills

Problem solving skills

Communication skills

Ability to manage multiple priorities

Tools

Splunk

Dynatrace

Remedy

Autosys

Shell scripts

Job description

1 week ago Be among the first 25 applicants

Job Title : Support Executive Production Support

Experience Required - 5+ Years

Must Have Technical/Functional Skills

• Previous Production Support experience
• Experience in diagnosing complex technical issues.
• Familiarity with the financial sector is advantageous
• Understanding of change and release management
  
  

Roles & Responsibilities

Production Support is responsible for running the day to day operations of the SIPH application environment.

Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items. Additional responsibilities include: - Identify opportunities for monitoring and automation. - Drive Prost Problem management process to get to root cause and corrective items. - Develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead. - Evaluate and participate in Changes/Releases. - Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.

Required Skills

• Excellent analytical and problem solving skills
• Working knowledge of Splunk,Dynatrace, Autosys, Shell scripts, Remedy
• Experience in Core Java and J2EE technologies, Linux, SQL, Autosys
• Must work well under pressure
• Ability to manage multiple priorities
• Candidate must have excellent written and verbal communications skills.
• Ability to communicate effectively across all levels
• Able to work independently or as a part of the team
  
  

Desired Skills

• Previous Production Support experience
• Experience in diagnosing complex technical issues.
• Familiarity with the financial sector is advantageous
• Understanding of change and release management
  
  

Salary Range - $80,000 to $100,000 per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x

Get notified about new Production Executive jobs in Plano, TX.

Dallas, TX $80,000.00-$90,000.00 6 days ago

Dallas, TX $80,000.00-$115,000.00 3 weeks ago

Frisco, TX $152,000.00-$220,000.00 1 day ago

Plano, TX $80,000.00-$100,000.00 2 days ago

Dallas, TX $90,000.00-$110,000.00 1 month ago

Dallas, TX $70,000.00-$80,000.00 6 days ago

Mesquite, TX $100,000.00-$123,000.00 2 weeks ago

Garland, TX $80,000.00-$90,000.00 1 day ago

Mesquite, TX $100,000.00-$123,000.00 6 days ago

Dallas, TX $80,000.00-$90,000.00 1 day ago

Dallas, TX $60,000.00-$70,000.00 1 month ago

Dallas, TX $65,000.00-$72,000.00 2 days ago

Dallas, TX $152,000.00-$220,000.00 5 days ago

Dallas, TX $65,000.00-$80,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.