Support Engineer (MS Suite/FTP Server)

Numerator; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a highly skilled Support Engineer to provide technical assistance across various software platforms. The ideal candidate will have expertise in MS Suite, BIX reporting, and application maintenance, along with strong problem-solving and communication skills. This role involves resolving complex technical issues, collaborating with teams, and ensuring system efficiency and performance.

Qualifications

• 5 to 7 years of relevant experience in a technical support role.
• Strong proficiency in MS Suite, BIX reporting, FTP servers, ASP.net, and more.
• Bachelor's or Master's degree in Computer Science or IT.

Responsibilities

• Provide technical support and troubleshooting for various software platforms.
• Diagnose and resolve software and system-related issues.
• Monitor system performance and provide recommendations for improvements.

Skills

Technical support

Troubleshooting

Problem-solving

Analytical skills

Communication

Customer service

Education

Bachelor's or Master's degree in Computer Science

Tools

MS Suite

BIX reporting

FTP servers

ASP.net

Dundas

Winovative

Automat software

Microsoft Azure

Job description

We are seeking a highly skilled and experienced Support Engineer to provide technical assistance and troubleshoot issues across various software platforms. The ideal candidate should have expertise in MS Suite, BIX reporting, FTP servers, ASP.net, Dundas, Winovative, and Automat software. This role involves resolving complex technical issues, maintaining system efficiency, and collaborating with different teams to enhance system functionality.

Key Responsibilities:

• Provide technical support and troubleshooting for MS Suite, BIX reporting, FTP servers, ASP.net, Dundas, Winovative, and Automat software.

• Diagnose and resolve software and system-related issues to ensure smooth functionality.

• Manage FTP servers, handle data transfers, and resolve related connectivity issues.

• Support and maintain applications developed in ASP.net.

• Work with Dundas and Winovative software to resolve reporting and visualization issues.

• Collaborate with development and infrastructure teams to implement and test solutions.

• Monitor system performance, conduct root cause analysis, and provide recommendations for improvements.

• Create and maintain technical documentation, user guides, and training materials.

• Ensure timely resolution of tickets and provide regular updates to stakeholders.

• Stay updated with emerging technologies and provide recommendations for process enhancements.

Requirements:

• 5 to 7 years of relevant experience in a technical support role.

• Strong proficiency in MS Suite, BIX reporting, FTP servers, ASP.net, Dundas, Winovative, and Automat software.

• Experience in Microsoft Azure.

• Experience in maintaining applications developed in ASP.net.

• Expertise in troubleshooting and resolving application and system-related issues.

• Good understanding of network protocols, server management, and data handling.

• Strong problem-solving and analytical skills.

• Excellent communication and customer service skills.

• Ability to work independently and collaboratively in a team environment.

• Experience with documentation and knowledge base management.

Educational Qualification:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.