Support Engineer - Immuta & Collibra

TechDigital Group; Rahway (NJ); On-site; USD 90,000 - 140,000; Full time

Job summary

TechDigital Group seeks an experienced L2/L3 production support specialist to manage Immuta, Collibra, and AWS-based data governance platforms in an enterprise environment.

The role involves monitoring system health, troubleshooting policies and access controls, and coordinating with AWS and engineering teams to resolve incidents within SLA. Scripting with Python/Shell/SQL is valuable.

Qualifications

• L2/L3 production support for Immuta, Collibra, and AWS.
• Understand integration points between Immuta and AWS data platforms.

Responsibilities

• Provide L2/L3 production support for Immuta and Collibra platforms.
• Monitor applications, integrations, jobs, APIs and platform health.
• Troubleshoot Immuta policies, data access, subscriptions, tags and policy enforcement.
• Support Collibra workflows, assets, domains, communities, metadata, lineage and integrations.
• Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation.
• Analyze application logs and perform root-cause analysis (RCA).
• Handle production incidents, service requests and problem tickets within SLA.
• Coordinate with AWS, Immuta, Collibra and application/data engineering teams for complex issues.
• Develop/support operational scripts using Python/Shell/SQL where required.
• Maintain SOPs, KB articles, support documentation and RCA reports.
• Participate in on-call / weekend support when required.

Skills

Production support

Access control

Incident management

Troubleshooting

SQL

Scripting

Tools

Immuta

Collibra

AWS

Linux/Unix

Python

Shell

Job description

Mandatory Skills

• Immuta - production support, policies, access control and integrations.
• Collibra - platform/application support and workflow/metadata concepts.
• AWS - IAM, S3, CloudWatch and preferably Redshift, Glue/Lake Formation.
• Linux/Unix troubleshooting.
• SQL and basic scripting.
• Incident, problem and change management.

Role Summary

Provide L2/L3 production support for enterprise data governance and security platforms built on Immuta, Collibra and AWS. Immuta integrates with AWS data platforms and supports Collibra as an external catalog, making knowledge of the integration points important for this role.

Immuta Documentation +1

Key Responsibilities

• Provide L2/L3 production support for Immuta and Collibra platforms.
• Monitor applications, integrations, jobs, APIs and platform health.
• Troubleshoot Immuta policies, data access, subscriptions, tags and policy enforcement.
• Support Collibra workflows, assets, domains, communities, metadata, lineage and integrations.
• Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation and related data platforms.
• Analyze application/platform logs and perform root-cause analysis (RCA).
• Handle production incidents, service requests and problem tickets within SLA.
• Coordinate with AWS, Immuta, Collibra and application/data engineering teams for complex issues.
• Support deployments, configuration changes, patches and production enhancements.
• Develop/support operational scripts using Python/Shell/SQL where required.
• Maintain SOPs, KB articles, support documentation and RCA reports.
• Participate in on-call / weekend support when required.