Support Engineer, High Touch Support

Amazon; Bellevue (WA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a results-oriented Support Engineer for High Touch Support Services to help Amazon employees access HR services across Time, Work Events, Life Events, Benefits, and Pay & Compensation. You will work with scalable microservices on AWS, performing troubleshooting in a fast-paced environment.

You'll code in Java/React, support deployments, build tools for operations, and collaborate with Product & Tech teams to resolve across HR domains.

Qualifications

• Bachelor's degree or equivalent experience in CS/Engineering.
• 4+ years in a Linux/Unix environment.
• 4+ years troubleshooting, debugging, and supporting production systems.
• 1+ years scripting or coding in Shell, Python, Ruby or Java.
• Experience on-call rotation and responding to production incidents.

Responsibilities

• Provide support for High Touch Support Services products across multiple HR domains.
• Work on operations and maintenance driven coding projects, primarily Java/React.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance of HR support systems.
• System and Support status reporting for High Touch Support Services.
• Collaborate with Product & Tech teams for issue resolution across HR domains.

Skills

Linux/Unix environment

Troubleshooting

Scripting or coding (Shell, Python, Rb

Java

On-call rotation experience

RESTful APIs analysis

Education

Bachelor's degree in Computer Science/Engineering or related field

Job description

DescriptionAre you interested in supporting high-performance, globally scalable HR systems that enable Amazon employees worldwide to access critical HR services? Are you seeking an environment where you can drive innovation leveraging the scalability and capabilities of Amazon's AWS cloud services? Do you have a passion for ensuring a positive employee experience? This is the job for you.

DescriptionAre you interested in supporting high-performance, globally scalable HR systems that enable Amazon employees worldwide to access critical HR services? Are you seeking an environment where you can drive innovation leveraging the scalability and capabilities of Amazon's AWS cloud services? Do you have a passion for ensuring a positive employee experience? This is the job for you.

The High Touch Support Services team is looking for a results-oriented, customer obsessed support engineer who can help us create a positive experience for Amazon employees across all HR domains including Time, Work Events, Life Events, Benefits, and Pay & Compensation. Our ideal candidate thrives in a fast-paced environment, relishes working with highly scalable micro services architecture, and enjoys troubleshooting and problem solving within highly complex HR business contexts that are typically being defined in real-time. You will learn all about how to design, implement, test and support highly scalable HR solutions using the AWS cloud platform and its many products, working with best-in-class professionals.

Key job responsibilities

• Provide support of incoming requests for High Touch Support Services products and services, including extensive troubleshooting tasks, with responsibilities covering multiple HR domains, features and services.
• Work on operations and maintenance driven coding projects, primarily Java/React
• Software deployment support in staging and production environments for High Touch Support Services applications
• Develop tools to aid operations and maintenance of HR support systems
• System and Support status reporting for High Touch Support Services
• Collaborate with Product & Tech teams for issue resolution across High Touch Support Services domains.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
• 4+ years of working in a Linux/Unix environment experience
• 4+ years of professional experience troubleshooting, debugging, and supporting technical/production systems
• 1+ years of experience scripting or coding in one or more modern programming languages (e.g., Shell, Python, Ruby, Java)
• Demonstrated problem solving and troubleshooting skills on complex, ambiguous issues
• Experience participating in an on-call rotation and responding to production incidents (edited)

Preferred Qualifications

• Knowledge of distributed applications/enterprise applications
• Experience analyzing and troubleshooting RESTful web API calls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 90,400.00 - 158,200.00 USD annually

USA, WA, Bellevue - 90,400.00 - 158,200.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10575160