Support Engineer (FHIR/Angular/Node.js)

Genzeon Corporation; Oregon (WI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A technology firm is seeking a Support Engineer to provide technical support for applications built with Angular and Node.js while integrating with healthcare systems via SMART on FHIR APIs. Responsibilities include application troubleshooting, root cause analysis, health monitoring, and implementation of patches. The ideal candidate will have 5+ years of experience in support roles, familiarity with FHIR, and excellent analytical skills. This position is located in the United States.

Qualifications

• 5+ years of experience in support of high-traffic Angular and Node.js based solutions.
• Working experience providing application support on the SMART on FHIR healthcare platform.
• Hands-on experience with FHIR resources and resource querying.

Responsibilities

• Provide application support for resolving issues raised by customers via ticketing systems.
• Conduct root cause analysis for system failures.
• Perform application health monitoring and resource observation.

Skills

Angular

Node.js

SMART on FHIR

FHIR

Azure

DevOps

Analytical skills

Customer support

Job description

About the job Support Engineer (FHIR/Angular/Node.js)

We are looking for a Support Engineer to provide technical support and troubleshooting for our advanced web application built using Angular, Node.js and integrating with Epic EMR via SMART on FHIR APIs.

• Provide application support for resolving issues raised by customers via ticketing systems
• Conduct root cause analysis for system failures from software defects, environment and data issues
• Perform application health monitoring, observing logs and metrics to gauge expected platform performance.
• Implement application patches/fixes during planned maintenances coordinating with global delivery teams.
  
• Execute diagnostic tests simulating various real-world use cases and conditions
• Create technical notes & frequent Q&A covering solution-specific error resolutions
• Handle 2nd level escalations requiring code changes, hotfixes and environment updates.

Required Skills:

• 5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions
• Working experience providing application support on the SMART on FHIR healthcare platform
• Hands-on experience with FHIR resources, terminologies and resource querying
• Knowledge of Azure infrastructure
• Hand on experience with DevOps
• Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc.
• Excellent analytical and customer support skills for resolving technical issues timely