Support Engineer (AMER – Weekends)

Jobicy; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Insurance

Annual Off-Sites

Flexible Work

Professional Development

Job summary

Supabase, the Postgres development platform, is hiring Support Engineers to provide world-class developer support globally. The role focuses on timely responses, triage, and collaboration with product engineering and growth teams.

You will work remotely across Americas timezones, handling a range of topics from billing to optimization, with a strong emphasis on SQL proficiency and excellent English communication.

Qualifications

• 3+ years in developer support for technical customers.
• Proficient in SQL, ideally PostgreSQL; DBA experience is a plus.
• Excellent communication in English and customer-focused.
• Experience with Linux/Unix and command line.
• Familiar with GitHub Issues & Discussions.

Responsibilities

• Provide timely responses to support cases across topics including billing, pre-sales, optimization, and implementation questions.
• Triage support cases by directing users to docs, code samples, or escalating to the right teams.
• Monitor feedback channels (e.g., GitHub Issues & Discussions).
• Identify internal tooling opportunities to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage; assist in debugging.

Skills

Support experience

SQL

English fluency

Linux/Unix

GitHub Issues

GitHub Discussions

React

Vue

Svelte

Node.js

Education

Bachelor's or higher in Computer Science

Tools

PostgreSQL

SQL

Linux

GitHub

Job description

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
• We are primarily looking for someone in North or South America timezones for this shift.
• This position covers Friday - Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer

• Fully Remote

  We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

  Use this budget to set up your ideal work environment - laptop, monitor, headphones or whatever helps you do your best work.

• Health Benefits

  Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

  Every team member receives an annual education allowance to spend on learning - courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised (including our $500M Series F)
• 540,000+ community members