Support Engineer 1

Comcast Resume; United States; Remote; USD 47,000 - 70,000; Full time

Benefits offered by this job

Commission eligible

Bonus eligible

Benefits

Job summary

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels.

As a global company with offices in nine countries, FreeWheel leads customer engagement and solution design through cross-functional collaboration and industry-leading tools.

Qualifications

• Bachelor’s degree or equivalent practical experience
• 0-2 years of relevant work experience
• Equal opportunity employer statement included

Responsibilities

• Analyze customer requirements under supervision to identify suitable products and services
• Support sales teams by preparing technical presentations with guidance from senior specialists
• Develop standard product proposals and basic pricing configurations
• Gather technical specifications to contribute to customer solution designs
• Recommend product bundles and promotional pricing through mentored interactions
• Assist with product demonstrations and customer presentations following sales procedures
• Participate in sales training to learn about voice solutions
• Track project timelines and maintain regular communication with customers under supervision
• Demonstrate independent judgment in matters of significance
• Maintain punctual attendance and be able to work nights and weekends as needed
• Perform other duties as assigned

Skills

Communication

Critical Thinking

Technical Support

Education

Bachelor’s Degree

Job description

Job Summary

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Description

Core Responsibilities

• Analyzing customer requirements under supervision to identify suitable products and services that address basic needs
• Supporting sales teams by preparing technical presentations about company products with guidance from senior technical specialists
• Developing standard product proposals and basic pricing configurations while learning to address common technical requirements
• Contributing to customer solution designs by gathering technical specifications and requirements under direction from experienced team members
• Learning to recommend appropriate product bundles and promotional pricing structures through mentored customer interactions
• Assisting with technical product demonstrations and customer presentations following established sales support procedures
• Participating in sales training sessions to build knowledge of voice solutions while receiving coaching from senior technical staff
• Supporting customer engagement activities by tracking project timelines and maintaining regular communication under supervision
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking, Technical Support

Compensation

Illinois Pay Range: $46,696.88 - $70,045.32

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.