Sr. Field & Community Manager

Lever, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Finix is seeking a Senior Field & Community Manager in San Francisco to build engagement and trust across customers, partners, and advocates. You will manage our social and community presence and drive executive dinners, meetups, and field activations to deepen relationships.

You’ll work with Marketing, Sales, and leadership to manage guest lists, venues, budgets, and on-site execution, while reporting insights to Product and Marketing.

Qualifications

• 5+ years in community management, field marketing, or event marketing, ideally in B2B.
• Proven experience planning and executing in-person events end-to-end.
• Excellent written and verbal communication with high emotional intelligence.

Responsibilities

• Create, curate, and manage content across social and community channels.
• Plan and execute in-person and virtual events end-to-end: executive dinners, meetups, conferences, activations.
• Curate guest lists and manage invitations for executive dinners and VIP events.
• Represent Finix at events to build relationships and visibility.
• Respond to comments and queries in a timely, professional way, and foster an inclusive community.
• Identify and cultivate relationships with power users and advocates who can fuel referrals.
• Develop and enforce community guidelines and monitor conversations for PR-sensitive situations.
• Measure event ROI and engagement metrics to identify improvement opportunities.
• Gather customer feedback and report trends to Product and Marketing.

Skills

Community management

Event planning

Copywriting & communications

Job description

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

The Role

We're looking for a Senior Field & Community Manager to build engagement, brand loyalty, and trust among our customers, partners, and advocates online and in person. You'll manage our presence across social media and our community channels, and bring that community to life through executive dinners, meetups, conferences, and field marketing activations that deepen relationships with our most important customers.

This role sits at the intersection of always-on community engagement and high-touch, in-person relationship building. You'll need to be comfortable with both a content calendar and a guest list.

Your Team

You’ll report to the Head of Marketing and work closely with Sales and leadership on executive dinners and VIP customer events, with Creative & Design on event and campaign assets, and with Organic on turning customer stories into case studies and testimonials.

What you'll do:

• Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels
• Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution
• Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership
• Represent Finix at events to build relationships and visibility
• Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community
• Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth
• Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations
• Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement
• Gather customer feedback and community insights and report trends to Product and Marketing

What you bring:

• 5+ years in community management, field marketing, or event marketing, ideally in B2B
• Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
• Exceptional written and verbal communication skills, with high emotional intelligence
• Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
• Comfort managing budgets, vendors, and multiple concurrent events without dropping details

What would make us excited:

• Experience in fintech, payments, or at a hyper-growth B2B SaaS company
• An existing network within the payments or fintech industry
• Experience building a customer advocacy or referral program from scratch
• Comfort presenting to and coordinating with senior executives and sales leadership

$140,000 - $190,000 a year

IC4 or IC5
Onsite in San Francisco

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status,or any other protected class.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.