Support Engineer

Getzuma; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Gym stipend

Computer and workspace upgrades

Unlimited PTO

Company off-sites

Opportunity to help build Engineering

Job summary

Zuma, a startup focused on agentic AI for the rental market, is seeking a Support Engineer. You will bridge customers, engineering, and product, ensuring smooth onboarding, reliable integrations, and scalable support as we grow.

The role emphasizes hands-on work with APIs and databases, clear documentation, and occasional travel to customer offices. You’ll contribute to tooling, automation, and knowledge base improvements, with significant responsibility and equity in a venture-backed company.

Qualifications

• Experience debugging API integrations and building reliable data flows.
• Proficiency in Python or JavaScript for automation tasks.
• Excellent written and verbal communication for customer-facing support.
• Nice to have SaaS or AI-driven platform experience.

Responsibilities

• Maintain and improve the internal onboarding tool and related tooling.
• Configure and manage backend feature flags for customers.
• Ensure API integrations between Zuma and PMS/CRMs are functional.
• Keep integration documentation accurate and up-to-date.
• Debug integration issues and report issues to engineering.
• Collaborate with engineering to automate onboarding and support workflows.
• Provide direct customer interaction to understand needs and travel occasionally if required.

Skills

APIs

Python

JavaScript

Documentation

Communication

Problem solving

Tools

MongoDB

PostgreSQL

Job description

About Zuma

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer‑business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.

Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.

The Role

As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands‑on role for someone who loves problem‑solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.

• You want to work at a company where customers feel your impact every day
• You'll have autonomy to design and implement innovative technical solutions
• Your work will directly impact thousands of apartment communities and millions of renters
• You'll receive significant equity in a venture‑backed company with strong traction
• As we scale, your role and influence will grow with the company
• This is a demanding role that will often require extended hours and deep commitment
• As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
• You'll need to make thoughtful tradeoffs between innovation and immediate needs
• You'll interact directly with customers to understand their needs and occasionally travel to their offices
• We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
• If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you
• Maintain and help debug Zuma’s internal admin onboarding tool for new customers
• Configure and manage backend feature flags for customers
• Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
• Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
• Debug existing integration issues when regressions occur
• Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
• Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
• Basic coding ability (Python or JavaScript) for automation and small improvements
• Familiarity with databases (MongoDB / Postgres)
• Strong understanding of APIs and ability to debug integration issues
• Clear written and verbal communication skills (especially in explaining technical issues to non‑technical audiences)
• Attention to detail with a knack for documenting processes clearly and efficiently
• Bonus: Prior experience supporting SaaS or AI‑driven platforms

Benefits

• Great health insurance, dental, and vision.
• Gym and workspace stipends.
• Computer and workspace enhancements.
• Unlimited PTO.
• Company off‑sites with the team.
• Opportunity to play a critical role in building the foundations of the company and Engineering culture.