Support Engineer - API Integrations & Customer Impact

Getzuma; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Gym stipend

Computer and workspace upgrades

Unlimited PTO

Company off-sites

Opportunity to help build Engineering

Job summary

Zuma, a startup focused on agentic AI for the rental market, is seeking a Support Engineer. You will bridge customers, engineering, and product, ensuring smooth onboarding, reliable integrations, and scalable support as we grow.

The role emphasizes hands-on work with APIs and databases, clear documentation, and occasional travel to customer offices. You’ll contribute to tooling, automation, and knowledge base improvements, with significant responsibility and equity in a venture-backed company.

Qualifications

• Experience debugging API integrations and building reliable data flows.
• Proficiency in Python or JavaScript for automation tasks.
• Excellent written and verbal communication for customer-facing support.
• Nice to have SaaS or AI-driven platform experience.

Responsibilities

• Maintain and improve the internal onboarding tool and related tooling.
• Configure and manage backend feature flags for customers.
• Ensure API integrations between Zuma and PMS/CRMs are functional.
• Keep integration documentation accurate and up-to-date.
• Debug integration issues and report issues to engineering.
• Collaborate with engineering to automate onboarding and support workflows.
• Provide direct customer interaction to understand needs and travel occasionally if required.

Skills

APIs

Python

JavaScript

Documentation

Communication

Problem solving

Tools

MongoDB

PostgreSQL

Job description

Zuma, a startup focused on agentic AI for the rental market, is seeking a Support Engineer. You will bridge customers, engineering, and product, ensuring smooth onboarding, reliable integrations, and scalable support as we grow.

The role emphasizes hands-on work with APIs and databases, clear documentation, and occasional travel to customer offices. You’ll contribute to tooling, automation, and knowledge base improvements, with significant responsibility and equity in a venture-backed company.