Support Engineer

F2Onsite; Plantation (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT field services company is seeking a Support Engineer for onsite support. The position involves handling customer service, asset management, and technical support tasks in a dynamic work environment. Ideal candidates should have strong soft skills and relevant technical experience. Join a team dedicated to providing exceptional service and support to end-users across various hardware technologies.

Qualifications

• 3+ years minimum experience with Windows environments.
• Strong soft skills and customer support background.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide onsite support and triage Tier I/II tickets.
• Manage laptop provisioning and user onboarding.
• Support end users on Tier II/III issues.

Skills

Customer service skills

Inventory and asset management experience

Ability to multitask

Windows suites knowledge

ServiceNow experience

CompTIA A+

Tools

ServiceNow

Windows 10

SCCM

Job description

Job Description

Job Description

Support Engineer and Asset Inventory-Right to Hire

M-F 8a-5p with rotating 9a-6p

Business casual environment

Top Skills' Details

• · Customer service skills - need to be very personable and a go-getter
• · Inventory and asset management or organizational experience
• · Ability to multitask in a fast-paced environment
• · Windows suites knowledge, O365, AD, SCCM ideally 3+ years minimum
• · ServiceNow experience or similar ticketing system
• · CompTIA A+, MCP or better (preferred but not required)

Job Description:

• · On site support: Need strong soft skills
• · Experienced with both in person and remote customer support
• · Ability to deliver set expectations on time
• · Ability to work with both other engineers and alone
• · Experience working with executives and senior leadership
• · Laptop provisioning, Imaging, Pushing Software
• · Onboarding 10-15 new hires a week
• · Laptop provision, supporting end users on Tier II/III issues that arise
• · PC imaging and decommissioning, wipe and clean for retirement

Software Experience:

• · MS Office, Outlook 365, Active Directory, SCCM, Windows 10
• · Apple products (MacBook) – only roughly 4% of end users use Mac, 96% Windows
• · ServiceNow, Remedy is ok – other ticketing systems ok as well

Current state:

• · Onsite technical engineer team of 3
• · This group is supported by 24/7 service desk
• · Handle all the Tier I/II tickets & triage the rest
• · ~2,000 supported end users
• · Expected to resolve 3-5 tickets a day

On Site Support technician:

• · End-user support such as incident handling, “how to” questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups
• · Service Desk support such as error re-classification and case routing
• · Usage of the following tools to deliver services: case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP
• · Also coordinates data collection for client litigation requests
• · Critical thinking and problem-solving skills
• · Planning and organizing and Decision-making
• · Strong communication skills
• · Teamworking- ability to work in proximity of other technicians
• · Leadership- ability to lead, influence or support other staff members in a professional manner
• · Adaptability and flexibility
• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.