Support Engineer

Linuxcareers; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Linuxcareers is seeking a Support Engineer to onboard customers, configure sensor hardware, gateways, and set up monitoring dashboards. The role involves providing hands-on technical support and troubleshooting connectivity issues in Linux-based environments.

Candidates should have strong analytical skills and experience in diagnosing system faults. The position may require up to 25% travel across the U.S. to provide support at customer sites.

Qualifications

• Experience supporting connected hardware and software environments.
• Ability to work within Linux-based environments.
• Hands-on experience in diagnosing system faults and network issues.

Responsibilities

• Onboard new customers and configure sensor hardware.
• Provide hands-on hardware support at customer sites.
• Troubleshoot communication and connectivity issues.

Skills

Troubleshooting capabilities

Analytical skills

Networking knowledge

Tools

Scripting tools

Automation tools

Job description

Davis Technology Management is an IT staffing, technology consulting, and managed services company. This Support Engineer role focuses on onboarding customers, configuring sensor hardware and gateways, setting up monitoring dashboards, and providing ongoing technical support for connected hardware and software environments.

What You'll Do

• Onboard new customers and configure sensor hardware, gateways, and monitoring dashboards
• Provide hands‑on hardware support at customer sites across the U.S. (up to 25% travel)
• Troubleshoot communication and connectivity issues between devices and systems in Linux‑based environments
• Investigate system anomalies through log analysis, telemetry data, and operational reporting
• Document findings, create tickets for the development team, and assist with troubleshooting and testing solutions

What You Need

• Experience supporting connected hardware and software environments with troubleshooting capabilities
• Ability to work within Linux‑based environments and use scripting or automation tools
• Strong analytical and troubleshooting skills across hardware, software, networking, and cloud‑based systems
• Hands‑on experience diagnosing and resolving system faults, network communication issues, and hardware/software configuration challenges
• Comfortable working directly with customers to configure, deploy, maintain, and optimize technical solutions

Nice to Have

• Familiarity with modern application deployment and containerization practices in production environments
• Exposure to cloud‑based architectures used for device management, data ingestion, event processing, and system monitoring