Support Engineer

Veeva Systems, Inc.; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in Life Sciences Technology is seeking a Support Engineer. This role involves acting as a main resource for internal consultants, providing support, and creating learning materials. The position offers remote work opportunities, a solid salary, and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Flexible PTO

Company-paid holidays

Social responsibility program

Qualifications

• 2 years relevant experience in technical support or system administration.
• Ability to work independently in a fast-paced environment.
• Aptitude in using various technologies and software.

Responsibilities

• Act as the primary resource for internal consultants and support team.
• Develop communications such as training materials and release notes.
• Maintain a library of help resources for self-service learning.

Skills

Learning new technologies

Technical support

Prioritizing tasks

Tools

SQL

Veeva Vault

Job description

Employer Industry: Life Sciences Technology

Why consider this job opportunity:
- Salary up to $100,000
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Flexible PTO and company-paid holidays
- Commitment to social responsibility through a 1% charitable giving program

What to Expect (Job Responsibilities):
- Act as the primary resource for internal consultants, promoting effective use of internal tools
- Provide timely and effective support to the Services team as a subject matter expert
- Develop engaging communications, including release notes, training materials, and demonstration videos
- Create and maintain a library of help resources to enhance self-service learning and tool adoption
- Drive awareness of new tool enhancements to improve team workflows

What is Required (Qualifications):
- Strong aptitude for quickly learning and applying new technologies and software
- Minimum of 2 years of relevant experience in technical support, tooling/platform support, or system administration
- Proven ability to work independently and manage priorities in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Hands-on experience in an Enterprise Application software company
- Proficiency in SQL and familiarity with programming languages
- Experience with the Veeva Vault Platform
- Background in the pharmaceutical and life sciences industry
- Knowledge of GxP regulations and software validation processes

#LifeSciences #SupportEngineer #RemoteWork #CareerGrowth #TechSavvy

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