Support Engineer

Collabera Inc.; Baton Rouge, Northern (LA, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Paid time off

Job summary

Collabera Inc. seeks an AI/ML Support Engineer to empower teams in identifying and recruiting qualified AIML candidates and to support data analysis, pipelines, and model deployment. The role requires strong AIML troubleshooting and cloud AI experience.

Based in Baton Rouge with responsibilities spanning validation of ML workflows, platform support, and collaboration with cross-functional teams. ACE and GML certifications are preferred to strengthen qualification.

Qualifications

• Proven experience in AIML troubleshooting and support.
• Experience deploying ML models and data pipelines.
• Familiarity with AIML platforms and cloud AI services.

Responsibilities

• Identify and recruit qualified AIML candidates.
• Focus on data analysis, data pipelines, and model deployment in AIML.
• Troubleshoot model issues and optimize performance; provide expert platform support.

Skills

Compute fundamentals

Cloud technologies

Generative AI / LLM

ML development

AIML frameworks

AIML experience

Troubleshooting experience

Support experience

ACE certification

GML certification

Job description

Salary Range: 60000.00 - 75000.00 | Per Annum

Job Code: 370808

End Date: 2026-09-03

Job Title

AI/ML Support Engineer

Location

Baton Rouge, LA / Monroe, LA / Lansing, MI / Buffalo, NY

Pay Range

Pay Range: $60K to $75K

Day-to-Day Responsibilities

• This profile outlines the desired skills and experience for an AIML Support Engineer, empowering teams to effectively identify and recruit qualified candidates.


• Ideal candidates should possess a strong foundation in AIML, machine learning, and natural language processing, with a specific emphasis on data analysis, data pipelines, and model deployment.


• They should be capable of troubleshooting model-related issues, optimizing model performance, and providing expert support for various AIML platforms.

Technical Skills

• Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration.


• Cloud Technologies: Experience with cloud platforms like AWS, and Azure, including their AI/ML services.


• Generative AI Experience with LLM and Generative AI and Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini)


• ML Development: Experience with Machine Learning model development and deployment.


• AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs. Must Have: Experience:


• AIML Experience: +2 Experience with Machine Learning model development and deployment.


• Troubleshooting Experience: 3+ years of experience in troubleshooting, diagnosing, and resolving complex issues.


• Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Certifications


• GML Engineer certification is desired. ACE certification is required.

Benefits

• All compensation and benefits, including but not limited to medical insurance, retirement plans, paid time off, and other perks, will be provided by the client in accordance with their internal policies and subject to applicable laws and eligibility requirements.