Support Desk Engineer — SLA-Driven IT Help & Growth

Five Nines Technology Group; Omaha (NE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive wage

Health insurance

Phone stipend

Internet stipend

Disability insurance

401K with company match

PTO 3 weeks

Job summary

Five Nines Technology Group in Omaha, NE is seeking a Support Desk Engineer to be the primary contact for client technical support. You will manage and resolve end-user tickets via phone, desktop app, and email, diagnose issues, identify root causes, and determine escalation. You will contribute to documentation and refine workflows while supporting fellow Niners to deliver timely, high-quality service.

Join a nine-time Inc. 5000 honored MSP known for teamwork, growth, and customer focus.

Qualifications

• Strong customer service and communication skills.
• Ability to diagnose simple to complex issues.
• Willingness to escalate when appropriate and learn the environment.

Responsibilities

• Provide high-level customer service and meet SLA targets.
• Resolve end-user tickets via phone, app, and email.
• Diagnose issues and escalate when needed.
• Contribute to documentation and refine workflows.
• Be available for occasional onsite support in the Omaha area.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Ticketing system

Job description

Five Nines Technology Group in Omaha, NE is seeking a Support Desk Engineer to be the primary contact for client technical support. You will manage and resolve end-user tickets via phone, desktop app, and email, diagnose issues, identify root causes, and determine escalation. You will contribute to documentation and refine workflows while supporting fellow Niners to deliver timely, high-quality service.

Join a nine-time Inc. 5000 honored MSP known for teamwork, growth, and customer focus.