Support Desk Engineer — Elevate IT Support & Client Experience

Five Nines; Lincoln (NE); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive wage

Employee focused environment

Full health care benefits (dental, and

Vision with wellness focus

Mobile phone stipend

Home internet stipend

Disability insurance

401K plan with company match

3 weeks PTO

Job summary

Five Nines in Lincoln, NE is seeking a customer-focused Support Desk Engineer to be the primary contact for client technical support. You will manage end-user tickets via phone, desktop application, and email, diagnose issues, and determine escalation needs while contributing to documentation and workflow improvements.

You will join a collaborative team that values service quality, technical growth, and proactive communication, with occasional onsite support in Omaha or Lincoln as needed.

Qualifications

• Understanding of operating systems, business applications, and printing systems.
• Strong written and verbal communication skills.
• Ability to diagnose technical issues.
• Familiarity with support tools and IT services.
• Self-motivated with ability to multi-task in a fast-paced environment.
• Ability to work in a team environment and communicate effectively.

Responsibilities

• Manage and resolve end-user tickets via phone, desktop app, and email.
• Diagnose system issues and determine root causes.
• Escalate issues when appropriate following procedures.
• Contribute to documentation and refine support workflows.
• Provide support to fellow Niners and maintain client service quality.
• Occasional onsite support in NE (Omaha, Lincoln, Kearney).

Skills

Customer service

Communication

Troubleshooting

Teamwork

Multitasking

On-call availability

Tools

VPN

Citrix

Terminal Services

Job description

Five Nines in Lincoln, NE is seeking a customer-focused Support Desk Engineer to be the primary contact for client technical support. You will manage end-user tickets via phone, desktop application, and email, diagnose issues, and determine escalation needs while contributing to documentation and workflow improvements.

You will join a collaborative team that values service quality, technical growth, and proactive communication, with occasional onsite support in Omaha or Lincoln as needed.