Support Desk Associate

Sales Match; Atlanta (GA); Remote; USD 28,929 - 37,195; Full time

Benefits offered by this job

Paid training

Ongoing team guidance

Collaborative work environment

Opportunity for advancement

Job summary

A customer support company is seeking a Remote Support Desk Associate to provide friendly assistance to customers and teams. In this fully remote role, you’ll handle support inquiries via email or chat, perform tasks like password resets, and ensure issues are logged correctly. The successful candidate will be organized, calm under pressure, and enjoy writing clear instructions. This position offers a low-stress work environment and opportunities for advancement into technical roles.

Qualifications

• Strong written communication and attention to detail.
• Comfortable navigating support tools and systems.
• Dependable, calm, and focused in a remote setting.
• Quiet, distraction-free home workspace with reliable internet.
• Prior experience in customer service or help desk is a plus.

Responsibilities

• Respond to simple support questions via chat, email, or ticket systems.
• Assist with basic tasks like account lookups, resets, or access requests.
• Log all inquiries in the system and forward complex issues to senior support.
• Keep records clear and updated for ongoing tracking.
• Follow up with users to confirm their issues are resolved.
• Work collaboratively with remote teammates.

Skills

Strong written communication

Attention to detail

Navigating support tools and systems

Dependable and calm

Customer service experience

Job description

Job Title:

Remote Support Desk Associate

Hourly Pay:

$21 - $27/hour

Summary:

We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.

Job Responsibilities:

• Respond to simple support questions via chat, email, or ticket systems
• Assist with basic tasks like account lookups, resets, or access requests
• Log all inquiries in the system and forward complex issues to senior support
• Keep records clear and updated for ongoing tracking
• Follow up with users to confirm their issues are resolved
• Work collaboratively with remote teammates

Qualifications:

• Strong written communication and attention to detail
• Comfortable navigating support tools and systems
• Dependable, calm, and focused in a remote setting
• Quiet, distraction-free home workspace with reliable internet
• Prior experience in customer service or help desk is a plus

Pay range: $21 - $27 per hour

Fully remote role with consistent support hours

Paid training and ongoing team guidance

Low-stress, collaborative work environment

Room to advance into technical or senior support roles