Remote | Entry Level | Customer Support Advisor

Lever, Inc.; Atlanta (GA); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured onboarding

Advancement opportunities

Collaborative culture

Job summary

Lever, Inc. is seeking a dependable Remote Customer Support Specialist to assist with client communications and support coordination in a fully remote, entry-level friendly role.

You will respond to inquiries, organize information, and manage service requests using established processes, while maintaining clear updates and well-organized records for a collaborative team.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organized with multitasking abilities.
• Ability to work independently in a remote setting.
• Detail-oriented with strong problem-solving skills.
• Comfortable using email, online platforms, and digital tools.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Coordinate and manage service-related requests using established processes.
• Gather and organize relevant information to ensure accuracy and efficiency.
• Communicate updates, confirmations, and follow-ups clearly and consistently.
• Maintain organized records of client interactions and support activity.
• Collaborate with team members to ensure a seamless support experience.

Skills

Communication

Organization

Independent work

Attention to detail

Email & digital tools

Job description

Position Overview

We are seeking a dependable and detail-oriented Remote Customer Support Specialist to assist with client communications and support coordination. This role focuses on managing incoming requests, organizing key details, and ensuring a smooth and responsive experience across all client interactions.

This is a fully remote, entry-level friendly position ideal for individuals who are organized, proactive, and comfortable working in a structured, service-focused environment.

Key Responsibilities

• Respond to client inquiries and provide timely, professional support
• Coordinate and manage service-related requests using established processes
• Gather and organize relevant information to ensure accuracy and efficiency
• Communicate updates, confirmations, and follow-ups clearly and consistently
• Maintain organized records of client interactions and support activity
• Collaborate with team members to ensure a seamless support experience

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work independently in a remote environment
• Detail-oriented with strong problem-solving skills
• Comfortable using email, online platforms, and digital tools

$35,000 - $65,000 a year

What We Offer

• Fully remote work environment
• Flexible scheduling structure
• Structured onboarding and guided training
• Opportunities for increased responsibility and advancement
• Supportive and collaborative team culture

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and productivity in a virtual setting.