Support Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt)(Union)

University of Southern California; Los Angeles (CA); On-site; USD 44,000 - 74,000; Full time

Job summary

University of Southern California seeks an experienced administrator to support outpatient clinic flow in the Spine Center, coordinating appointment scheduling, referrals, and chart preparation.

The role requires strong English communication, high school diploma, and familiarity with Cerner, PBAR, IDX. Training can be provided for entry level candidates.

Qualifications

• Req High School or equivalent.
• Ability to communicate effectively in English both verbally and in writing.
• Pref Degree in a related field.
• Pref 1 year Experience in acute care or ambulatory care setting. Entry level accepted.
• Pref Knowledge of medical terminology preferred.
• Pref Familiarity with Cerner, PBAR and scheduling software is preferred.

Responsibilities

• Answers telephones and greets patients.
• Schedules patient evaluations and appointments.
• Processes new referrals in a timely manner; obtain required outside medical records and enter demographics.
• Verifies insurance information and coordinates authorization for procedures.
• Preps charts for clinic, tumor board and referrals as needed.
• Manages patient records and document flow (Cerner, PBAR, KeckCare).
• Triages patient calls to licensed personnel when medical judgment is warranted.
• Assist in translation as needed.
• Cross covers front reception and handles patient check-in/out and batching.
• Notifies patients of upcoming appointments and changes.

Skills

Interpersonal skills

Communication

Customer service

Scheduling

Education

High school diploma or equivalent

Pref Degree in related field

Tools

Cerner

PBAR

IDX

Scheduling software

Job description

As a part of the Ambulatory clinic, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management.Assist with all aspects of patient care. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinates organization and standardization of Spine Center forms and ensures proper approval. Manages document flow in the office, including sorting and distribution of faxes and indexing, batching and sorting of documents to be sent to central medical records. Triage patient calls to licensed personnel when medical judgment or advice warranted. Cross cover front reception: arrival of patients, collection and posting of over-counter monies, batch closure. Coordinate clinic schedules, patient appointments and follow up. Obtain authorization and coordinate diagnostic testing for patients as ordered by Spine Center provider. Must be comfortable with computers and medical terminology. Must work with any and every physician in the Spine Center. Other duties as assigned.Essential Duties1. Answers telephones and greets patients.2. Adheres to protect patient confidentiality.3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.5. Releases patient information to requesting partied following established confidentiality procedures. Answers patient inquiries for laboratory results.6. Understands the procedures for scheduling patients, and gives proper patient instructions.7. Notifies patient of upcoming appointments in a timely manner.8. Arranges patient clinic appointments as requested by the physician.9. Communicates all changes with patient and case information to all involved personnel.10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).11. Works with various hospital personnel to resolve issues and accommodate patient.12. Preps charts for clinic, selection committee, and tumor board (if applicable).13. Assists in clinic with clerical and scheduling needs.14. Assist in translation as needed (if applicable).15. Batches and inputs patient information into the computer and retrieves patient demographic data.16. Scans records into patient’s electronic chart (KeckCare)17. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.18. Ability to work independently and in a team setting to accomplish duties in a timely manner.19. Delivers and picks up mail as assigned.20. Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref Degree in a related fieldPref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.Required Licenses/Certifications:Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $21.00 – $35.36. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.Notice of Non-discriminationEmployment EquityRead USC’s Clery Act Annual Security ReportUSC is a smoke-free environmentDigital AccessibilityIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:https://wd5.myworkday.com/usc/d/inst/1$9925/9925$155469.htmld