Support Coordinator

McKenney's, Inc.; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A construction services company in Charlotte, NC is seeking a Support Coordinator to enhance project execution by providing essential administrative and operational support. This role requires strong organizational, communication, and problem-solving skills. The ideal candidate has at least 2 years of experience in commercial construction and proficiency in Microsoft Office. Responsibilities include liaising with project teams, preparing documentation, and assisting in the coordination of meetings. A safety-focused mindset and a commitment to service excellence are essential.

Qualifications

• 2+ years of experience in commercial construction, customer service, or project support.
• Experience with document control processes and contract administration.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Provide support to project managers and field teams.
• Serve as a liaison between internal teams, vendors, and customers.
• Prepare, review, and distribute project documentation.
• Assist in the coordination of meetings and logistics for projects.

Skills

Strong written and verbal communication skills

Organizational skills

Customer-focused mindset

Problem-solving skills

Education

High school diploma or GED

Associate's or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

ERP or project management software (e.g., SAP, Procore)

Job description

The Support Coordinator plays a key role in ensuring the seamless execution of project administrative and operational support functions across a project within company. This position is responsible for assisting project teams, coordinating resources, and providing high-quality customer and internal support. The Support Coordinator will act as a central point of communication to help drive efficiency, accuracy, and accountability within McKenney’s project operations.

Job Responsibilities

• Provide support to project managers, field teams, and department leadership
• Serve as a liaison between internal teams, vendors, subcontractors, and customers to ensure accurate communication, scheduling, and documentation
• Prepare, review, and distribute reports, schedules, and project-related documents
• Assist in the coordination of meetings, appointments, and logistics for projects
• Track, monitor, and maintain project records, documentation, and compliance requirements
• Support billing and invoicing processes by collecting data, verifying accuracy, and ensuring timely submission
• Identify opportunities for process improvement and collaborate with teams to implement solutions
• Promote and uphold McKenney’s safety absolutes, best practices, and company culture
• Participate in project planning and execution to maximize SQPCE performance
• Maintain confidentiality and handle sensitive information in a professional manner

Minimum Qualifications

• High school diploma or GED required
• 2+ years of experience in commercial construction, customer service, or project support experience
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong written and verbal communication skills
• Ability to organize and prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Project Management, or a related field
• Previous experience in construction, engineering, facilities management, or a related industry
• Experience with ERP or project management software (e.g., SAP, Procore, CMiC)
• Familiarity with document control processes and contract administration

Knowledge, Skills, And Abilities

• Strong organizational skills with keen attention to detail and accuracy
• Excellent problem-solving skills and ability to anticipate needs
• Demonstrated ability to work collaboratively and build strong working relationships
• Customer-focused mindset with a commitment to delivering exceptional service
• Adaptability to changing priorities and willingness to learn new processes
• Ability to maintain composure under pressure and meet tight deadlines

Working Conditions and Physical Efforts

• Work is primarily performed onsite in an construction office environment
• Will require construction site walks, warehouses review, or other facilities, which will involve exposure to construction environments
• Requires the ability to sit for extended periods, with intermittent standing, walking, and lifting of up to 20 pounds
• Minimal travel may be required to support projects or company initiatives

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.