Support Consultant (Remote- US Based)

Togetherwork; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Consultant, where you will provide exceptional technical support for Dynamics 365 software products. This role is crucial in ensuring client satisfaction through effective communication and problem-solving. You'll collaborate with a dedicated team to enhance customer engagement and share best practices within the support community. If you're passionate about technology and helping others, this opportunity is perfect for you, offering a supportive environment and a chance to make a real impact.

Benefits

Medical, dental, and vision insurance options

100% Employer paid short/long term disability

Basic Life

401(k) option with 100% company match

Flexible paid personal/vacation time

10 sick days annually

9 company paid holidays

6 weeks paid parental leave

Qualifications

• 1+ years of experience in Dynamics 365 or Salesforce.
• 3+ years of experience in technical support.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide technical support for Dynamics 365 and related applications.
• Document solutions and share best practices with the team.
• Collaborate with developers and project managers for customer satisfaction.

Skills

Dynamics 365 Sales

Customer Service applications

Salesforce

Technical Support

Communication Skills

Problem-solving Skills

Analytical Skills

Customer Service Principles

Software Development Life Cycle (SDLC)

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Job Summary

We are seeking a skilled Customer Support Consultant to join our team and provide exceptional technical support and troubleshooting services for our platform, Dynamics 365 software products, and related applications. As a Customer Support Consultant, you will play a critical role in communicating effectively with clients and internal teams to identify, analyze, and resolve issues promptly.

Responsibilities

• Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications


• Communicate effectively with clients and internal teams to identify, analyze and resolve issues


• Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community


• Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction


• Stay updated on the latest features, functionalities and trends of Dynamics 365 software products

Requirements

• 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce


• Bachelor's degree in computer science, information technology, or a related field.


• 3+ years of experience in technical support.


• Excellent communication and interpersonal skills.


• Strong problem-solving and analytical skills.


• Ability to work well under pressure and manage multiple tasks simultaneously.


• Knowledge of customer service principles and practices.


• Understanding of the Software Development Life Cycle (SDLC)

Excited about this role but don't meet every single requirement?Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options


• 100% Employer paid short/long term disability


• Basic Life


• 401(k) option with 100% company match


• Flexible paid personal/vacation time built on mutual trust and accountability


• 10 sick days annually


• 9 company paid holidays


• 6 weeks paid parental leave

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $55,000- $60,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Associations vertical solution https://www.togetherwork.com/vertical-solutions/associations/

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