Support Consultant

TogetherWork; United States; Remote; USD 59,000 - 72,000; Full time

Job summary

Togetherwork is seeking a Support Consultant to provide technical support for our Dynamics 365-based platform and related applications. You will serve as the primary contact for customer requests, troubleshooting issues and guiding clients through configurations.

Remote role (US- Eastern/Central preferred) with a focus on timely ticket responses, documentation, and collaboration across teams to ensure excellent service delivery.

Qualifications

• 1+ years in SaaS support.
• Experience with Dynamics 365 or Salesforce preferred.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication.
• Ability to manage multiple issues simultaneously.

Responsibilities

• Troubleshoot Dynamics 365 and integrated partner applications.
• Respond to support tickets and emails promptly.
• Diagnose software defects and configuration issues.
• Create detailed documentation and escalate when needed.
• Assist customers with system configuration and best practices.
• Lead calls to review and document issues.

Skills

SaaS support

Dynamics 365

Salesforce

Problem solving

Communication

AI tools

Tools

Zendesk

Job description

Support Consultant

Location: Remote (US- Eastern/Central preferred)

What You’ll Do:

• Provide technical support and troubleshooting forTogetherwork’splatformforMicrosoft Dynamics 365-based softwareand related applications.




• Serve as the primary point of contact for customer support requests.




• Communicateand collaborateeffectively with clients and internal teams toidentify,analyzeand resolve issues.




• Deliver excellent customer service while documenting issues and resolutions.

Responsibilities for this role include:

• Troubleshooting customer issuesrelated toDynamics 365 andintegrated partnerapplications.




• Responding to support ticketsand emailsin a timely manner.




• Diagnosing software defects and configuration issues.




• Creating detailed documentation and escalating complex issues when necessary.




• Collaborate withinternal and external




• Assistingcustomers with system configuration and best practices.




• Leadcalls with customers toreviewand document issues.

What You’ll Bring:

• 1+ years of experience supporting SaaS applications,Microsoft Dynamics365or Sales Forceexperience (preferred).




• 3+ years of experience inatechnical supportrole.




• Experience using AItoolsina service delivery highly preferred.




• Strongproblem solving,troubleshooting,and analytical skills.




• Excellent written and verbal communicationskills.




• Ability to manage multiple customer issues simultaneously.




• Customer-focused mindset.




• Zendesk preferred

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$65,000

Inclusion and Diversity:

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.