Support Coach - TRAILS

Ozark Center; Joplin (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Ozark Center in Joplin, MO is seeking a Support Coach to help clients achieve greater independence through daily living skills and trauma-informed care. The role emphasizes a warm, hopeful approach and supports dual recovery within a therapeutic setting.

The position involves documenting progress, assisting with meals and medications, guiding daily tasks, and promoting wellbeing within the TRAILS program. The team collaborates to reduce isolation and improve outcomes.

Qualifications

• High school diploma or equivalent required.
• Six months of full-time homemaker/nurse aide experience or one year caring for children/elderly/ill individuals preferred.
• Successful completion of formal nursing arts training or CNA/Home Health Aide can substitute for experience.

Responsibilities

• Ensure clients are where they should be during shifts and record actions in progress notes.
• Prepare and serve meals per menu plans and timelines.
• Accurately prepare, distribute, and document medications per MAR and physician orders.
• Assist clients with daily tasks per the IRTS program and treatment plan.
• Model coping strategies to help clients build relationships.
• Engage clients in social skills activities with staff to reduce isolation.
• Complete routine cleaning and assigned duties per supervisor.
• Finish paperwork within time frames and notify supervisor of issues.
• Notify supervisor immediately for injuries, hospitalizations, or safety concerns.
• Perform other duties as assigned.

Skills

Empathy

Documentation

Trauma-informed care

Team collaboration

Observation & recording

Education

High school diploma or equivalent

Job description

Job Description Summary

The Support Coach is a direct care level person responsible for delivery of a full range of support services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. The Support Coach is primarily responsible for facilitating the maximum level of independent functioning of the clients served by teaching and role modeling skills to help facilitate independence. The Support Coach will demonstrate a warm and welcoming, empathic, hopeful attitude, conveying a philosophy of dual recovery. The Support Coach will be trained in trauma-informed care and will provide services in an environment that is sensitive and responsive and that will promote improved wellbeing because of services received. The Support Coach reports to the Residential Coordinator (or designee).

Education

• High school diploma or equivalent required.

Preferred Qualifications

• A minimum of six (6) months full-time employment experience as an agency homemaker, certified nurse aide, or a minimum of one (1) year experience caring for children, elderly, or physically/mentally ill individuals.
• Successful completion of formal training in nursing arts or as a Certified Nurse Aide, or Home Health Aide can substitute for the qualifying experience.

Responsibilities

• During the shift, make sure every client is where they should be, encourage them to join in scheduled activities and facilities, and accurately record client actions and observations in daily progress notes.
• Prepare and serve appealing meals and snacks, per established menu plans and within timelines.
• Accurately prepare, distribute, and document medications per each client’s medication administration record (MAR) and per physician’s orders.
• Help, instruct, and guide clients in carrying out daily tasks in accordance with their Intensive Residential Treatment Services (IRTS) program and treatment plan.
• Teach and serve as a model for clients on how to control their conduct and use practical coping mechanisms in the context of building relationships.
• Plan and engage clients in social skills activities with Support Coach and peers to encourage purposeful activity and reduce isolation.
• Consistently complete routine cleaning, housekeeping and other assigned duties per TRAILS Program Supervisor, or designee.
• Accurately finish the paperwork assigned before starting the following shift, and share any client problems or issues with your supervisor when your shifts change. Every necessary document is finished within the allotted time frames and in compliance with the program's requirements, CARF, state and federal regulations, and quality standards.
• Immediately contact the TRAILS Program Supervisor (or designee), in the event of: a) any client or staff injury or need for ER/hospitalization b) death of a client, b) suspected use or neglect of client, c) any other situation requiring notification of the Director of Outpatient Pediatric Services as dictated by policy and procedure.
• Performs all other duties as assigned.

Physical Requirements

• Normal direct care environment.
• May require: day, evening, and/or overnight shift, and/or weekend shift.
• Typical physical demands include frequent standing, bending, stooping, and occasional lifting, up to 50 pounds.
• Requires normal range of hearing and manual dexterity sufficient to assist clients in day-to-day living routine.
• Requires ability to work under stressful conditions and to work irregular hours.
• Requires use of a computer.
• Drug Screen & TB test upon hire.
• Annual TB's.