Support Clerk - Customer Relations

Applied Underwriters; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and vis

401(k) with 4% company match

Paid time off

On-site pharmacy delivery

Life and disability insurance

EAP

Flexible Spending Accounts

Tuition reimbursement

Fitness reimbursement

Job summary

Applied Underwriters in Omaha, NE is seeking a Support Clerk to facilitate the accurate review and distribution of correspondence for the Customer Relations Department, and to provide telephone support by directing calls to the appropriate staff.

The role emphasizes accuracy, reliability, and initiative, with formal, paid training and opportunities to grow within a global risk services firm.

Qualifications

• High School Diploma.
• Knowledge of computer systems including Word, Excel, Outlook and Internet Explorer.

Responsibilities

• Review and distribute incoming and outgoing correspondence for Customer Relations.
• Provide telephone support by directing calls to the appropriate staff.

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet Explorer

Job description

Embark on a rewarding career journey at Applied Underwriters, where employees have been at the heart of our success story for more than 30 years. Headquartered in Omaha, NE, our company thrives on innovation and empowers our employees to shape the future of global risk services. Join a team where your ideas are valued and your talents are nurtured with formal, paid training and mentorship. Experience a workplace culture that celebrates initiative, recognizes results, and provides outstanding benefits that allow you to focus on achieving your full potential.

The primary function of the Support Clerk position is to facilitate the accurate and timely review and distribution of incoming and outgoing correspondence for the Customer Relations Department, as well as to provide telephone support by directing incoming calls to the appropriate staff within the company.

Requirements

• High School Diploma
• Knowledge of computer systems, including but not limited to Microsoft Word, Excel, Outlook, and Internet Explorer

Our Benefits Include

• 100% employer-paid medical, dental, and vision insurance for employees
• 401(k) plan with 100% immediate vesting and a 4% company match
• Paid time off (PTO) and paid holidays
• On-site pharmacy, Promesa, provides convenient prescription delivery directly to you
• Life, disability, critical illness and accident insurance
• Employee Assistance Program (EAP)
• Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses
• Tuition reimbursement
• Fitness reimbursement and various additional quality-of-life benefits

Applied Underwriters is a global risk services firm helping business and people manage uncertainty through its business services, insurance, and reinsurance solutions. As a company, we truly operate differently within our business sector. Applied Underwriters has one of the highest customer retention rates in the industry - a success directly attributed to our employees and their high level of commitment, hard work, and ambition.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.